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Payment research · dataset 2026.08

Payment options for City of Tracy Finance Department – Water, Wastewater, Storm Drain and Utility Billing

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Paymentus, with the portal exposing Paymentus and BillWallet payment services.
Phone payment number
(209) 831-6800, option 1. Tracy’s utility payment page says the pay-by-phone service is available 24/7 at no cost for one-time Visa, MasterCard, or electronic-check payments; customers need the utility account number and customer number.
Pay-by-text
The City’s SB 998 discontinuation policy uses a customer-selected text, phone, or email preference for a 48-hour termination reminder, but current public pages do not document a text-to-pay keyword or SMS enrollment command. Paymentus terms include SMS communications, and the City has used delinquency text campaigns, yet a customer-facing pay-by-text opt-in procedure is not published.
Mail-in payment address
City of Tracy, P.O. Box 888884, Los Angeles, CA 90088-8884. The City directs utility customers to mail checks or money orders to this Wells Fargo depositary-bank lockbox address.
In-person payment
Payments may be made inside City Hall at 333 Civic Center Plaza, Tracy, CA 95376, during normal business hours; the public utility pages do not state a current daily counter schedule, so customers should confirm with (209) 831-6800. Drop boxes accept checks or money orders only—no cash—and are located at the Civic Center Drive/east entrance area across from the Police Department, at the building drop slot near the water fountain, and in the north City Hall parking lot. Authorized retail cash payments can be initiated through the Paymentus portal at Walmart, Dollar General, CVS, and other participating locations.
Digital payment methods
Paymentus lists Visa, MasterCard, American Express, Discover, electronic check/ACH, PayPal, PayPal Credit, Venmo, Google Pay, Apple Pay, and BillWallet. Customers may schedule future payments, use e-billing, and enroll in recurring payments. The IVR separately accepts Visa, MasterCard, or electronic check, while authorized retail locations accept cash after the customer generates the retail payment through the portal.
Online convenience fees
The current utility payment page states that the 24/7 pay-by-phone option is at no cost. Tracy’s separate non-utility payment page lists a 2.95% card fee for miscellaneous invoices, but does not apply that fee to utility service; the current utility portal page does not publish a utility online card surcharge or ACH fee.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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