Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Upland Water and Sewer Utility
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 25 days after the billing date before charges become delinquent and subject to late charges; Upland’s ordinance says payment must be received by 6:00 p.m. on the 25th day after presentation.
- Late-fee rules
- A $15.75 delinquency fee is assessed for a water bill not paid within 45 days of the bill date. The City also adds a delinquency fee when a disconnection notice is issued, and an account delinquent for more than 60 days may be recorded as a lien against the property and collected through the county tax roll. Card-processing fees are separate from delinquency penalties.
- Shut-off timeline
- Bills are due on presentation and become delinquent after 25 days. A $15.75 fee applies at 45 days from the bill date. Residential water is subject to shutoff 60 days after the bill becomes delinquent, meaning the practical timeline is at least 85 days from the bill date, with notice and payment-arrangement opportunities before disconnection.
- Warning and notice protocol
- At least 15 days before proposed discontinuation, Upland mails a written Disconnection Notice listing the customer, delinquency amount, payment/arrangement deadline, extension and alternative-plan procedures, appeal process, and contact number. At least 7 days before discontinuation, the City attempts telephone contact. If unsuccessful, it attempts to leave a conspicuous final notice and policy copy at least 48 hours before shutoff. Customers may request one payment arrangement in a 12-month period and eligible medical/financial-hardship plans.
- Reconnection costs
- The master fee schedule lists a $75 turn-on/reconnection fee from 8:00 a.m.–4:30 p.m. and $150 after 4:30 p.m. The residential policy caps reconnection during normal operating hours at $50 and non-operational hours at $150 for households below 200% of the federal poverty level or receiving listed public benefits; other customers pay the then-current fee schedule. Same-day service fees use the same $75/$150 structure.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Upland Water and Sewer Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.