Notice and timing
How delinquency is handled
Grace period after the due date
Thirty days from the billing date to the printed due date. The day immediately following the due date is the delinquent date. The current 2026 rules do not expose the exact dollar amount or percentage of the late fee in the public schedule reviewed, but they require a late fee to be assessed with the past-due notice.
Late-fee calculation
The 2026 rules require the past-due notice to assess the late fee specified in EOCWD’s Schedule of Rates, Fees, and Charges, and they require a late fee on unpaid balances. The publicly accessible rules and payment FAQ reviewed do not state the current 2026 flat amount or percentage, so the exact late-fee value is not publicly stated and should be verified from the bill or current adopted fee schedule. Customers who dispute a bill must raise the dispute within 15 days of the billing date; undisputed service, capital, and outstanding charges remain payable while the disputed portion is reviewed.
Disconnection timeline
Day 0 is the billing date; payment is due 30 days later and delinquency begins the next day. At least five days after nonpayment, EOCWD mails a past-due notice and gives 15 days to pay. At day 20 after nonpayment, it personally delivers a delinquent notice warning that failure to pay after 15 days can trigger a flow restrictor. At day 35 it personally delivers an impending-shutoff notice and installs a restrictor targeting indoor use of approximately no more than 55 gallons per person per day. At or after day 45 it may send an occupant notice. At day 50 it mails and posts the final shutoff notice. At day 60 after nonpayment, if no payment plan or protected circumstance applies, the District may discontinue service. For non-residential accounts, a planned-shutoff notice is mailed at least 15 days before the shutoff date, followed by a 48-hour notice and a reasonable telephone effort at least 24 hours before shutoff.