East Orange County Water District (EOCWD) – Retail Zone RZ
East Orange, North Tustin, and portions of unincorporated Orange County; Retail Zone RZ / PWS CA3010068
Population reference
3,464 residential residents served by active California community water system CA3010068, according to California Drinking Water Watch. The registry lists 1,196 residential meter connections and 15 commercial connections; the East Orange County Water District as a whole serves a larger regional area, but this record is limited to the separately listed RZ system.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bi-monthly. EOCWD’s 2026 Rules and Regulations state that retail water service charges are billed once every two months, subject to Board modification. Bills are due 30 days after the billing date, and the rules also require the due date printed for ordinary bills to be no less than 25 days from the billing date.
- Rate structure
- Budget-based residential allocation combined with fixed and volumetric charges. EOCWD describes a fixed monthly service charge based on meter size, a fixed capital-projects charge, and a volumetric commodity charge per CCF; residential water budgets include an indoor allocation based on 55 gallons per person per day plus an outdoor allocation based on landscape area and evapotranspiration. The published five-year rate schedule identifies a single commodity rate rather than a published multi-tier price ladder. The schedule’s FY 2027 column, effective July 1, 2026, lists a 5/8-inch monthly service fee of $40.72 and a commodity rate of $5.52/CCF, with the capital fee collected through the property-tax roll.
- Residential cost reference
- Using the published FY 2027 column effective July 1, 2026, 5,000–7,000 gallons is approximately 6.68–9.36 CCF. At $5.52/CCF, the volumetric component is about $36.90–$51.66 per month. Adding the 5/8-inch service fee of $40.72 and the published 5/8-inch capital fee of $64.09 produces a water subtotal of approximately $141.71–$156.47 per month. Adding the FY 2027 single-family sewer charge equivalent of $169.94 annually, or about $14.16 monthly, produces an estimated combined water-plus-sewer monthly equivalent of approximately $155.87–$170.63. The capital charge is collected through the property-tax roll rather than necessarily appearing on the water bill, and the five-year schedule is the District’s published rate plan rather than a usage-specific bill guarantee.
- Wastewater and sewer calculation
- EOCWD bills sewer service annually through the property-tax bill according to property type, not as a percentage or winter average of potable-water intake. The published schedule lists a FY 2027 single-family residential annual sewer charge of $169.94 effective July 2026, and $118.96 per multifamily dwelling unit. Non-residential charges are based on building area and property-use classification factors. Wastewater is collected through EOCWD’s sewer system and conveyed to Orange County Sanitation District for treatment and reuse.
- Meter reading
- EOCWD’s current project page says the District is soliciting proposals for an upcoming Advanced Metering Infrastructure project, so a fully deployed AMI network and specific vendor cannot be confirmed from the current public record. The 2026 rules state that bills are based on meter readings or, in some cases, estimated usage; customers may request a second reading and may request a meter-accuracy test. A meter found to register 3% or more above actual flow is replaced and can generate a refund for verified prior-period overcharges. The public materials do not publish a universal monthly read calendar or interval-transmission schedule for the existing meters.
- New-account deposit
- A deposit is required as a condition of becoming a Customer of Record. The initial deposit equals two times the property’s average amount billed per billing cycle during the previous 24 months, excluding a verified leak, and the General Manager may set it differently but not above two times the estimated average billing-period amount. Additional deposits may be required after a second planned-shutoff notice, a nonpayment shutoff, reinstatement after the original deposit was used, unreported water use, or any creditworthiness concern. The current start-service page instructs applicants to contact EOCWD about the required customer deposit, payable by check. The rules do not publish a routine credit-check waiver or a fixed refund date; deposits are credited to the closing account and may be applied to unpaid balances.
- Activation or transfer fee
- The current start/stop materials require an application, proof of ownership or tenancy, a deposit, and at least one business day’s advance request. They do not publish a separate residential activation or transfer dollar fee; the exact fee is not publicly documented in the publicly retrievable 2026 materials. New development and facility connections are subject to separate processing and connection charges under the adopted schedule, and an account closing requires a final meter reading and closing bill.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- East Orange County Water District (EOCWD) – Retail Zone RZ public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA3010068) ↗
Search the federal drinking-water database using public water system ID CA3010068.