Payment channels

Pay East Valley Water District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Services/Tyler Technologies. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(909) 889-9501, select Option 2 for payment by credit/debit card or checking account.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

EVWD does not publish a conventional utility text-to-pay keyword. Customers can use PayNearMe at 7-Eleven for cash and may create a PayNearMe account to receive a phone payment code; the official payment page does not describe SMS bill reminders or recurring text enrollment.

Mail-in address

For ordinary payments, East Valley Water District's payment page directs customers to P.O. Box 3550, Ontario, California 91761-0955. Collections/lien payments may instead be mailed to East Valley Water District, Attn: Collections Department, 31111 Greenspot Road, Highland, California 92346, with the billing account number on the memo line.

Counters, drop boxes, and office hours

District offices: Headquarters, 31111 Greenspot Road, Highland, California 92346; and Sterling Natural Resource Center, 25318 5th Street, San Bernardino, California 92410. Customer-service hours are Monday-Thursday 8:00 a.m.-5:00 p.m., 2nd and 4th Tuesday 9:00 a.m.-5:00 p.m., and Friday 7:30 a.m.-4:30 p.m. A check/money-order drop box is at Headquarters; cash payment is available at participating 7-Eleven locations through PayNearMe.

Accepted digital instruments

What you can use online

The current EVWD portal accepts credit-card payments; the phone system accepts credit/debit cards and checking accounts. Customers can mail checks or money orders, use the Headquarters drop box, pay cash at 7-Eleven through PayNearMe, or enroll in automatic checking-account payment with a voided check.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current EVWD payment page does not expose the portal's card-processing amount. The District warns that online utility-billing portal payments are the card-payment channel, while check customers should contact Customer Service.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by East Valley Water District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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