Public Water Authority
East Valley Water District
Serving Highland and portions of San Bernardino city and county
Population served
108,629
State system code
FIPS 06
Billing frequency
Monthly. EVWD's water-service policy describes a monthly bill date and payment due date, and its meter program provides monthly consumption data for billing.
Provider briefing
How this utility’s billing works
East Valley Water District operates as a public water authority serving Highland and portions of San Bernardino city and county. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Budget-based residential water rates with a meter-size fixed charge and three monthly consumption tiers. Tier 1 is the indoor-use budget, Tier 2 is the outdoor/standard budget, and Tier 3 is excessive use; the customer's budget is calculated from occupants, property and landscape area, weather and related factors. For January 1, 2026, the published 3/4-inch base charge is $36.70; the budget document lists approximate 2026-27 commodity rates of $2.33, $3.02 and $4.35 per unit. Single-family wastewater is separately charged at $53.78 per unit effective July 1, 2026, while multi-family wastewater is $47.50 per dwelling unit.. Bills are generated monthly. evwd's water-service policy describes a monthly bill date and payment due date, and its meter program provides monthly consumption data for billing., and a typical residential cost reference is Approximately $104-$110 per month for a standard 3/4-inch single-family account using about 6,000 gallons: $36.70 water base charge, roughly $14-$20 in budgeted water commodity usage depending on the customer's indoor/outdoor budget, and the $53.78 single-family wastewater charge effective July 1, 2026. Actual budgets and any conservation tier materially change the total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Single-family wastewater is a combined collection-and-treatment charge of $53.78 per unit effective July 1, 2026. EVWD's current rate page says multi-family customers are charged a fixed $47.50 per dwelling unit and the variable usage charge is eliminated; the reviewed current pages do not describe a winter-average calculation.
Meter and infrastructure notes
EVWD maintains approximately 23,000 AMI meters. The system provides near-real-time consumption information, leak/usage visibility and automated transmission through meter interface units; routine testing, maintenance and replacement support billing reliability. Customer billing is monthly.
Emergency water support
Report a leak or water emergency
(909) 889-9501, including after-hours emergency service. The District instructs customers to call when a leak is suspected and can dispatch staff to shut off service for repairs; private plumbing after the meter remains the owner's responsibility.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Highland and portions of San Bernardino city and county
East Valley Water District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.