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Delinquency research · dataset 2026.08

Shut-off and delinquency information for East Valley Water District

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Generally 22 days from the bill creation date to the payment due date under EVWD’s current Water Service Policy; the printed bill controls the exact date. The older adopted residential policy describes bills as due 20 days after mailing, so customers should follow the current printed bill and customer-service guidance. A bill may be disconnected only after it has been past due for at least 60 days and all required notices have been delivered.
Late-fee rules
The July 1, 2026 EVWD schedule applies a delinquency interest charge of 1.5% to amounts remaining unpaid at the end of each billing cycle. A $30 disconnection/final-notice charge is due when the notice is generated. The schedule separately lists a $25 returned-payment fee, a $65 meter-test charge, a $35 service initiation charge, and a $13-per-month AMI opt-out fee for manual reading. The current published pages do not state a separate percentage penalty beyond the 1.5% delinquency interest.
Shut-off timeline
The bill date starts the cycle and the normal due date is generally 22 days later. EVWD’s current policy says a past-due notice is attempted at least 25 days from the bill due date, an Intent to Disconnect Final Notice is issued at least 10 days before disconnection, and a courtesy call is attempted both at least 10 days before and approximately 24–48 hours before service interruption. Water service may be discontinued once the bill has been past due for at least 60 days. At interruption, a property notice explains reconnection steps, and the outstanding balance plus the applicable reconnection fee must be paid.
Warning and notice protocol
EVWD uses multiple written and telephone contacts. A Past Due Reminder is mailed at least 25 days before discontinuation and identifies the customer, balance, deadline, complaint/appeal process, alternative-payment options, financial-assistance information, and customer-service phone number. A Final Notice is sent at least 10 days before termination, with courtesy phone calls at least 10 days before and again approximately 24–48 hours before the scheduled interruption. If the account holder is not the occupant or the mailing address differs, the District sends an Occupant notice; master-meter properties receive good-faith mailed, posted, or common-area notice. If contact fails, EVWD posts an imminent-discontinuation notice and policy copy in a conspicuous place at least 48 hours before shutoff. Disputes, approved payment arrangements, appeals, or qualifying medical/financial protections suspend disconnection while the customer remains compliant.
Reconnection costs
The current July 1, 2026 EVWD schedule charges $50 for service reconnection during business hours and $150 after hours. The customer must pay the outstanding balance and applicable disconnection/reconnection charges before service is restored. Qualifying residential customers under the District’s medical and financial hardship provisions may receive an extension, amortization, alternative schedule, or payment reduction rather than immediate termination, subject to documentation and compliance.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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