Eastern Municipal Water District (EMWD)

Provider briefing

How this utility’s billing works

Eastern Municipal Water District (EMWD) operates as a public water authority serving Western Riverside County and northern San Diego County, including retail service in Canyon Lake, Hemet, Menifee, Moreno Valley, Murrieta, Perris, San Jacinto, Temecula, and the unincorporated communities of French Valley, Good Hope, Homeland, Lakeview, Mead Valley, Murrieta Hot Springs, Nuevo, Romoland, Valle Vista, and Winchester. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Personalized increasing-block water-budget rates billed in billing units, with one billing unit equal to 748 gallons. The indoor budget is 47 gallons per person per day; the outdoor budget uses irrigated area and an age-based percentage of local evapotranspiration, so summer and winter budgets vary. For most listed service areas, 2026 water-use rates are Tier 1 Low Volume $1.55/BU, Tier 2 Budgeted $4.51/BU, Tier 3 Excessive $7.68/BU, and Tier 4 Wasteful $14.85/BU. Parts of the San Jacinto Valley use $1.55, $4.26, $7.68, and $14.85 respectively. A 5/8-inch account also has 2026 daily account, meter-size, and water-supply/reliability capital-project charges shown on EMWD’s rate schedule.. Bills are generated domestic water service is normally billed monthly. emwd’s delinquency calendar describes a monthly bill mailed on day 1, due on day 21, with the next monthly statement mailed on day 30. sewer-only accounts that are not connected to emwd water may instead have an annual sewer charge placed on the riverside county property-tax roll., and a typical residential cost reference is Approximately $127.57 per month for the EMWD preliminary 2026 representative residential water-and-sewer scenario of 15 CCF, a 5/8-inch meter, and sewer block 2 at the postage-stamp rate. A 5,000–7,000-gallon home uses roughly 6.7–9.4 billing units and may cost less or more depending on the assigned household/landscape budget, service area, sewer block, meter-size charges, and tier reached. The water-only portion includes daily fixed charges plus tiered commodity use; EMWD’s published 2026 pages should be used for an address-specific estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

EMWD bills directly served residential sewer customers using a daily equivalent-dwelling-unit rate plus sewer system capital-project charges. The 2026 daily sewer rates per EDU are $1.219 in Area 1 around Hemet/San Jacinto, $1.235 in Area 2 around Moreno Valley, $1.257 in Area 3 around Menifee, $1.303 in Area 4 around Temecula/Murrieta/French Valley, $1.414 in Area 5 around Perris/Romoland/Homeland/northern Menifee, and $2.274 for Canyon Lake service billed by EMWD. The water-budget sewer block is based on household size rather than a winter water-use average: 1–2 people pay 65% of the current sewer rate, 3–4 people 100%, 5–6 people 135%, and 7 or more people 170%. Charges are prorated for the billing cycle; customers billed for EMWD sewer by another agency follow that agency’s presentation of the EMWD charge.

Meter and infrastructure notes

EMWD has upgraded all residential water meters to smart meters that are read remotely rather than by routine manual walking. The system provides hourly, weekly, and monthly usage, leak detection, and usage notifications through MyAccount, and customers manage text/email notification preferences in that portal. Domestic accounts are billed monthly; customers should keep the meter accessible, review hourly usage for continuous flow, and report a suspected leak or inconsistent reading to Customer Service or the 24/7 Integrated Operations Center as appropriate.