Relief research · dataset 2026.08
Leak adjustment and assistance information for Fontana Water Company, a San Gabriel Valley Water Company division
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- (909) 428-8746, the company’s 24-hour emergency line for after-hours or weekend main breaks, service leaks, valve or hydrant damage, and pressure issues. A Central Control Operator assesses the report, creates a work order, and dispatches crews when needed. Routine customer-service and billing matters use (909) 822-2201.
- Leak-adjustment policy
- Fontana’s customer pages explain that a high bill is often caused by landscape irrigation leaks, broken sprinkler heads, leaky or continuously running toilets, or open valves, and direct customers to inspect the property and contact Customer Service. The public pages reviewed do not publish a private-leak adjustment percentage, repair-receipt deadline, calculation formula, or lifetime cap. Fontana separately publishes CPUC Rule 18 meter-testing and meter-error adjustment materials; a customer disputing a meter reading should request the applicable meter test or bill-review procedure. Customers should document the abnormal readings, promptly repair the leak, retain invoices and parts receipts, and ask Customer Service whether a case-specific adjustment is available; no private-leak credit should be assumed automatically.
- Utility assistance program
- Fontana Water Company offers the CPUC-regulated Customer Assistance Program (CAP) for qualifying low-income households. The company’s official 2026 fact sheet estimates that a 5/8-inch customer using 12 CCF would pay about $74.15 per month under CAP versus $90.50 without CAP after the 2026 rate change. Eligibility and income thresholds are set by the current CAP tariff and Form 16B; the linked June 1, 2026 CAP PDFs were not readable through the native browser, so the exact income table and maximum credit are not publicly documented here. The company also offers critical-care protections and third-party notifications but no separate published senior or disabled-veteran rate discount.
- State and federal aid connection
- Fontana’s CAP is administered under CPUC tariff rules and its Form 16B notice/application. The company’s regulatory materials identify California-regulated customer assistance and critical-care processes, but the reviewed pages do not describe direct LIHWAP intake, local charity vouchers, or a federal benefit payment-posting workflow. Customers should contact Fontana Water Company at (909) 822-2201 before the notice deadline, request the current CAP Form 16B, and separately review California’s current LIHWAP resources at https://www.csd.ca.gov/lihwap and county assistance programs.
Directory comparison
Public-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Leak policy identified | Yes | 54% | 35% |
| Utility assistance identified | Yes | 55% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Fontana Water Company, a San Gabriel Valley Water Company division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA3610041) ↗
Search the federal drinking-water database using public water system ID CA3610041.