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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Fontana Water Company, a San Gabriel Valley Water Company division

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Bills are due upon receipt and become past due if payment is not received within 19 days of the mailing date. The exact mailed bill and CPUC tariff notices control the operative due date; customers should not rely on a postmark when paying near the deadline.
Late-fee rules
Fontana’s public customer pages explain the 19-day past-due rule but do not expose a single current flat late-fee amount in the reviewed 2026 HTML. CPUC Rule 9, Rule 11, the current bill form, and the applicable tariff govern delinquency charges, returned items, notices, and reconnection. The company’s 2026 regulatory page links these tariff and rule documents, but several PDF links were blocked by the native reader; unresolved exact 2026 late-fee amounts are therefore recorded as not publicly documented rather than inferred.
Shut-off timeline
Day 0 is the mailing date of the monthly bill; payment is due on presentation and the account becomes past due after 19 days. Fontana’s official service and regulatory pages link a staged CPUC notice process with reminder and urgent forms, and the company reports residential discontinuations for inability to pay under California SB 998. The reviewed public HTML does not state one universal day-count from due date to physical shutoff; the exact deadline is stated in the reminder, urgent, and post-disconnection notices. Customers should contact (909) 822-2201 immediately after receiving a notice and use the company’s CAP, critical-care, third-party-notification, or payment-arrangement protections where eligible.
Warning and notice protocol
Fontana’s regulatory page lists current Form 7 Reminder Notice, Form 7A Urgent Notice, Form 8 post-disconnection notice, Rule 8 notices, and Rule 11 discontinuance/restoration requirements. The company also provides a Critical Care Program and third-party notification for elderly or disabled customers, requiring proof of age 62+ or disability and designated-party contact details. Planned water interruptions may be announced in person or by door hanger. The reviewed pages do not confirm an automated call sequence, text warning, colored mailer, or exact universal shutoff day; customers should follow the mailed notice and call (909) 822-2201.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Reconnection costs

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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