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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Long Beach Utilities Department

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The residential delinquent-bill policy states that if the regular bill is not paid within 19 days from its billing date, it becomes past due. The current bill’s printed due date and received-after date control the fee trigger; the City’s bill PDF states that a 4.5% late-payment fee, minimum $4.50, applies when the total amount due is not received by the due date.
Late-fee rules
Long Beach Utilities currently publishes a 4.5% late-payment fee with a $4.50 minimum when the total amount due is not received by the bill’s due date. The policy distinguishes the current bill from older unpaid balances: paying the current due amount does not stop collection or interruption activity on an unpaid previous balance. Returned payments incur a special-handling fee and a security deposit, and a returned payment must be replaced with cash, money order, or cashier’s check.
Shut-off timeline
The current residential schedule is: a regular bill is issued; if unpaid, a delinquent bill is generated the following month; if the delinquent balance remains unpaid, a shut-off notice is generated 29 days after the delinquent bill; and an order to terminate service is generated when the shut-off-notice deadline passes. California law and the City policy require a mailed termination notice at least 10 days before proposed residential termination, with the 10-day period beginning only after the statutory mailing interval. The City’s assistance page says a final notification is mailed nine days ahead and a final courtesy robocall is sent at least two days ahead, subject to account and legal exceptions.
Warning and notice protocol
Long Beach sends multiple months of delinquency communication: regular bill, delinquent bill, and shut-off notice. Current customer-assistance materials say unpaid residential customers receive mailed, emailed, and phone notices; a final notice is mailed nine days before shutoff and a final courtesy robocall is sent at least two days before shutoff. The City’s formal policy also requires a reasonable attempt to contact an adult by telephone or personal contact at least 24 hours before termination; if that cannot be accomplished, mail, personal delivery, or a conspicuous-posting notice must be given at least 48 hours before termination. Ten- or fifteen-day property notices can protect tenants in owner-billed or multi-unit situations.
Reconnection costs
The current Long Beach Utilities Rules and Regulations list a $68 water service-restoration/reconnection charge; the rules separately list a $10 restoration charge for enhanced smart meters. A shut-off account must pay the delinquent bill, a required cash deposit, and any additional authorized charges before service is restored, with restoration on the next available date. The public fee schedule does not publish a separate after-hours water restoration price; after-hours field activity, posting, or special charges should be confirmed with 562-570-5700.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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