Municipal Department
Long Beach Utilities Department
Serving City of Long Beach and the Long Beach Utilities Department potable-water, sewer, and reclaimed-water service territory in Los Angeles County
Population served
466,772 residents in the active California Drinking Water Watch operating-period record for CWS CA1910065, with approximately 81,194 residential and 6,677 commercial metered connections. The system is primarily supplied by Long Beach groundwater and treated Metropolitan Water District connections.
State system code
FIPS 06
Billing frequency
Monthly. The City’s delinquent-bill policy describes monthly regular bills, a following-month delinquent bill, and monthly meter-based billing; water and sewer charges use the number of days in the billing period multiplied by the applicable daily service rate plus volumetric usage.
Provider briefing
How this utility’s billing works
Long Beach Utilities Department operates as a municipal department serving City of Long Beach and the Long Beach Utilities Department potable-water, sewer, and reclaimed-water service territory in Los Angeles County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers based on monthly usage in billing units, where one CCF equals 100 cubic feet or 748 gallons. FY 2026 rates effective October 1, 2025 are: Tier IA $0.000 for the first 6 units for customers granted a Utility Users’ Tax exemption; Tier IB $3.474/CCF for the first 6 units for customers without the exemption; Tier II $6.652/CCF for the next 7 units; and Tier III $9.706/CCF over 13 units. A 5/8- or 3/4-inch meter also carries a $0.993 daily water service charge. FY 2027 values shown on the current page are proposed/effective October 1, 2026 and should not be substituted for the July 2026 FY 2026 schedule.. Bills are generated monthly. the city’s delinquent-bill policy describes monthly regular bills, a following-month delinquent bill, and monthly meter-based billing; water and sewer charges use the number of days in the billing period multiplied by the applicable daily service rate plus volumetric usage., and a typical residential cost reference is At approximately 6.7 CCF (5,000 gallons) in a normal non-exempt single-family account, the FY 2026 water charge is roughly $55 before any other utility services: about $29.79 for 30 days of the 5/8- or 3/4-inch daily service charge, approximately $20.84 for the first 6 CCF at $3.474, and approximately $4.66 for the remaining 0.7 CCF in Tier II. The corresponding sewer estimate is about $12 at the $0.300 daily 5/8- or 3/4-inch sewer charge plus $0.475/CCF, for a rough combined water-and-sewer total near $67 per month. Actual bills vary with read-period days, UUTE qualification, household usage, meter size, and refuse or gas services on the same City account.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
For customers connected to the City sanitary sewer, the sewer charge is calculated from the customer’s water-service size and volumetric water consumption. FY 2026 sewer rates effective October 1, 2025 show $0.475 per 100 cubic feet and a $0.300 daily service charge for a 5/8- or 3/4-inch meter. The current City bill explanation does not describe a winter-average or fixed percentage formula; it states that sewer usage is based on the volumetric amount of water used, with the applicable daily service charge added.
Meter and infrastructure notes
Long Beach Utilities is implementing a citywide smart-meter upgrade. The smart meter transmits water usage and other billing information through an encrypted secure radio-frequency network to the Utility office, and the MyUtilityPortal launch materials advertise real-time hourly utility-usage data and proactive usage alerts. Residential bills are generated monthly and the FY 2026 rate ordinance describes monthly meter readings. Customers can opt out of the water smart-meter program under the published rules, which list a $75 initial opt-out fee and $25 ongoing monthly fee, or $10 additional monthly fee when already paying the gas smart-meter opt-out charge.
Emergency water support
Report a leak or water emergency
562-570-2390 for 24-hour water and sewer emergencies, including water leaks, main breaks, and sewer stoppages. General residential leak investigation and high-bill support uses 562-570-5700; commercial and other non-individually-metered high-water investigations use 562-570-2412. Water-quality concerns use 562-570-2477.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Long Beach and the Long Beach Utilities Department potable-water, sewer, and reclaimed-water service territory in Los Angeles County
Long Beach Utilities Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.