Delinquency research · dataset 2026.08
Shut-off and delinquency information for Rowland Water District
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Accounts are due immediately upon billing and become delinquent if unpaid before 17 days after the billing date for monthly accounts or 28 days for bi-monthly accounts. After the due date, Rowland applies the late-payment charge and issues a past-due notice if the account remains unpaid.
- Late-fee rules
- A late-payment fee is the greater of $10.00 or 1.5% of the delinquent balance when payment is received after the due date. If the account remains unpaid by the date on the past-due bill, Rowland applies a $51.00 termination-notice fee and issues a service-disconnection notice. Returned payments, deposits, special services, or other authorized charges may be added according to district rules.
- Shut-off timeline
- After the ordinary 17-day monthly or 28-day bi-monthly delinquency deadline, Rowland sends a PAST DUE notice. If payment is not made by the date shown on that notice, the $51.00 termination-notice fee is assessed and a service-disconnection notice is delivered in person or by telephone 48 hours before termination. A qualifying disputed bill submitted within 10 days is investigated before termination, and customers should call to request a payment arrangement. Disconnected-service restoration requires payment in person during regular office hours.
- Warning and notice protocol
- Rowland uses the bill's due date, a written PAST DUE notice, and a $51.00 termination-notice fee followed by a service-disconnection notice delivered in person or by telephone at least 48 hours before termination. Customers with a disputed bill must submit a complaint or investigation request to the District office within 10 days of receiving the bill; service is protected while a qualifying investigation is completed and the decision is mailed. Customers should contact the district promptly for medical, hardship, tenant, landlord, or payment-plan issues.
- Reconnection costs
- The reviewed Rowland public payment materials do not state one universal 2026 reconnection dollar amount. If water has been disconnected, the customer must call 562-697-1726 before paying and then pay in person during normal office hours; the district does not promise after-hours restoration. The outstanding balance, $51 termination-notice fee, any reconnection or field charge, and any required deposit may all be due before service is restored.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Rowland Water District public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910194) ↗
Search the federal drinking-water database using public water system ID CA1910194.