Rowland Water District
Rowland Heights, Hacienda Heights, La Habra Heights, and adjacent portions of the Rowland Water District service area in Los Angeles County
Population reference
56,100 people; 12,032 residential and 1,514 commercial service connections according to California Drinking Water Watch for active system CA1910194.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly billing is the normal schedule; Rowland's rules also recognize bi-monthly billing for some accounts. Meters are read monthly, bills are due immediately upon billing, and the ordinary monthly delinquency date is 17 days after billing, while bi-monthly accounts use 28 days.
- Rate structure
- Rowland's January 1, 2026 rates use a monthly meter-size fixed charge plus two-tier potable-water commodity pricing, with the unit price changing at 9 HCF and 16 HCF for monthly billing. The system can also apply elevation-based zonal charges, recycled-water charges, water-shortage surcharges, and pass-through adjustments limited to wholesale-water cost increases. One HCF equals 100 cubic feet, approximately 748 gallons. The district's rate page publishes the 2026 rate tables and effective date; exact values vary by meter size, customer class, zone, and current pass-through status.
- Wastewater and sewer calculation
- Rowland Water District supplies potable and recycled water; wastewater is generally billed separately by the applicable sanitation district or municipal agency. That agency may use actual water use, a winter average, a residential cap, or a fixed equivalent-unit charge. Customers should compare the separate sewer statement with Rowland's HCF usage and ask the sewer provider for the current base and usage formula rather than assuming sewer is a fixed percentage of the water bill.
- Meter reading
- Rowland states that water meters are read monthly, subject to weather, holidays, weekends, and route changes; special readings may occur for termination, ownership change, tenancy change, or customer request. The reviewed public pages do not establish a universal AMI deployment or hourly transmission schedule. Customers should use the monthly meter-read dates and account history and ask the District whether the premise has an advanced meter or leak-alert service.
- New-account deposit
- Rowland may require a deposit. For a new applicant, the deposit is calculated and adjusted annually at 250% of the average total bill for customers with the same meter size and water-rate category. For an existing customer, the deposit is based on that customer's average bill under the district rules. Rowland refunds the deposit in full by applying it to the account after 12 consecutive months without late-payment penalties, termination notices, or returned checks.
- Activation or transfer fee
- Rowland provides residential and business start-service applications and handles stop service through the District office or online forms. The reviewed 2026 public pages do not state one universal name-transfer or activation fee; deposits, meter installation, capacity fees, special inspections, and connection work can be premise-specific. Confirm the exact administrative and field charges with Customer Service before requesting service.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Rowland Water District public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910194) ↗
Search the federal drinking-water database using public water system ID CA1910194.