Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Arapahoe County Water and Wastewater Authority publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

ACWWA's uncontrollable-water-usage policy allows a customer to submit a letter describing the leak or other uncontrollable event, the solution method, and the repair date. If ACWWA approves, it may credit the difference between the original tier and a lower tier based on the property's prior usage; ACWWA controls the credit amount. Proof of repair, such as service and/or parts receipts, is required, and the request must be submitted within 12 months of repair. Credits over $3,000 or incidents older than three months may require Board approval; late fees continue unless the problem is corrected by the agreed date.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

The reviewed ACWWA pages do not publish senior, disabled-veteran, or low-income bill credits. Conservation and uncontrollable-use credits are account-specific; the leak policy caps routine administrative approval at $3,000 or three months unless the Board approves otherwise.

State and federal connections

Where to ask for broader aid

The reviewed ACWWA pages do not publish a Colorado LEAP/LIHWAP water-assistance application or federal award-posting workflow. Customers should contact ACWWA and separately confirm current county, state, and nonprofit assistance.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Arapahoe County Water and Wastewater Authority for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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