Delinquency research · dataset 2026.08
Shut-off and delinquency information for Aurora Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Amounts are due 20 days after the bill date; five days past the due date constitutes past-due status and triggers the late charge.
- Late-fee rules
- Aurora applies a 5% late charge on the past-due amount five days after the due date. A returned-check fee is $20 under the reviewed schedule.
- Shut-off timeline
- Delinquent shutoff occurs when the account balance is 40 days past due. After full payment of the past-due balance, customers can request reconnection through the portal, phone, or billing office; water is scheduled to be restored by end of day.
- Warning and notice protocol
- The bill states the due date and past-due status; the reviewed page did not expose a complete fixed sequence of mailed, automated-call, text, and field notices before the 40-day delinquent shutoff.
- Reconnection costs
- The 2026 fee schedule lists $38.25 for delinquent shutoff and $38.25 to turn on after delinquent shutoff; no separate after-hours differential was exposed.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Aurora Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CO0103005) ↗
Search the federal drinking-water database using public water system ID CO0103005.