Relief research · dataset 2026.08
Leak adjustment and assistance information for City of Aurora – Aurora Water Customer Service
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- For water emergencies and after-hours customer service, Aurora publishes (303) 739-6772, available after 5 p.m. through 7 a.m. on weekdays and during weekends and city holidays. During the normal 7:30 a.m.–5 p.m. Monday–Friday window, call (303) 739-7388. The same after-hours line should be used for main breaks, structural bursts, and urgent water-service issues.
- Leak-adjustment policy
- Aurora’s Leak Adjustment Credit Policy may provide a one-month adjustment when a customer’s account is current and in good standing, consumption has doubled compared with the same period in the prior year, and the leak has been repaired. The customer should submit the request through the portal’s Leak Adjustment Report or by calling (303) 739-7388, provide receipts or other proof that the repair was completed, and be prepared for Aurora to inspect the property. The request must be made within 90 days of discovering the leak, and only one leak adjustment is permitted within a 12-month period. The credit is based partly on the increase in water use and applies to a portion of the excess, so it is not an automatic cancellation of the entire bill; the utility determines the final calculation under its policy.
- Utility assistance program
- Aurora Water Cares is the city’s local payment-assistance program for customers experiencing circumstances such as medical crisis, job loss, or limited/fixed income. The city’s February 2026 program notice states that an eligible customer may apply once every 12 months and may receive up to $400 toward a past-due water bill. Customers start the application or document-upload process through the Aurora Water Cares portal or by calling 1-833-55WATER (1-833-559-2837); eligibility and required documents are determined during the application.
- State and federal aid connection
- Aurora’s published customer-assistance route is Aurora Water Cares, a locally administered program with an annual application limit and a stated maximum award of up to $400. The official water pages reviewed do not publish a direct Colorado or federal LIHWAP intake, automatic water-bill credit, or utility-side application workflow. Customers with broader hardship should ask Aurora Water Cares and local human-services agencies whether any active state or federally funded assistance, charity referral, or emergency-payment resource can be applied to the account; do not assume that energy-only programs automatically pay an Aurora water balance.
Directory comparison
Public-information visibility
| Measure | This provider | Colorado | National index |
|---|---|---|---|
| Leak policy identified | Yes | 38% | 35% |
| Utility assistance identified | Yes | 35% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Aurora – Aurora Water Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.