City of Aurora – Aurora Water Customer Service

Provider briefing

How this utility’s billing works

City of Aurora – Aurora Water Customer Service operates as a municipal department serving Aurora and the Aurora Water service territory in the Denver metropolitan area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers priced per 1,000 gallons, plus meter-size base charges and a separate storm-drain charge. Effective January 1, 2026, residential water usage is $5.80 per 1,000 gallons for Tier I (0–5,000 gallons), $7.30 for Tier II (5,001–10,000), $10.42 for Tier III (10,001–19,999), and $14.60 for Tier IV (20,000 gallons and above). The 2026 5/8- or 3/4-inch residential water base charge is $15.69 per month; larger meters have higher base charges. Irrigation, multifamily, and commercial schedules use their own allocations and tiers.. Bills are generated monthly. the city states that water bills contain the service charge, monthly water usage, sewer usage charge, and storm-drain charge. the sewer winter-quarter average is recalculated each spring and appears on the april bill., and a typical residential cost reference is Using the city’s 2026 5/8- or 3/4-inch base charges, a rough combined water, sewer, and storm-drain estimate is about $90.12 at 5,000 gallons and $115.64 at 7,000 gallons when sewer usage is assumed to equal the same volume. The calculation uses the $15.69 water base, $5.95 sewer base, $12.18 storm-drain charge, residential water tiers, and $5.46 per 1,000 gallons of sewer usage. Actual bills can differ substantially because sewer usage is based on the property’s winter-quarter average rather than simply the current water meter reading, and taxes, adjustments, irrigation, or other services may apply.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer usage is charged at $5.46 per 1,000 gallons in the 2026 schedule, in addition to the meter-size sewer base charge; a 5/8- or 3/4-inch meter has a $5.95 monthly sewer base. Aurora determines the usage component from the winter-quarter average, calculated from average December, January, and February water use, then recalculates the average each spring and begins the new sewer amount on the April bill. New accounts and accounts without a usable winter history may be handled under the city’s applicable new-account or default rules, so the current bill—not a generic equal-water-use assumption—controls the amount due.

Meter and infrastructure notes

Aurora Water is upgrading its service area to Advanced Metering Infrastructure. AMI meters transmit readings over a cellular signal, with daily consumption data and, on upgraded meters, hourly data available through the city’s EyeOnWater and customer-portal tools. Aurora uses the data to support consumption monitoring and continuous-flow alerts; its current leak page says an alert can be generated after continuous use persists for at least 24 hours. Customers can register with the account number and service-location billing ZIP, review usage patterns, and investigate possible leaks before the next monthly bill.