Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Aurora – Aurora Water Customer Service
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is due 20 days after the bill date. Five days after the due date, the account is treated as past due and a 5% late charge is applied. Aurora states that delinquent shutoff occurs when the account balance is 40 days past due; the city’s wording should be treated as controlling rather than converting it into an unverified calendar date.
- Late-fee rules
- Aurora applies a late charge equal to 5% of the past-due amount beginning five days after the due date. The charge is assessed on the water bill and is subject to the same billing terms. A returned-check fee of $20 is also published. The current fee page does not describe a separate escalating interest rate or a recurring daily penalty.
- Shut-off timeline
- The published progression is: the bill becomes due 20 days after its bill date; five days after that due date, the account becomes past due and the 5% late charge applies; when the account balance reaches 40 days past due, Aurora Water may perform a delinquent shutoff. Once the full past-due balance and required turn-on charge are paid, the customer must submit a reconnect request through the portal or call Customer Service, and the city states that water will be restored by the end of that day. The public page does not publish a more granular day-by-day field-crew schedule.
- Warning and notice protocol
- Aurora’s current public billing page explains the past-due threshold and reconnect procedure but does not specify a complete legal-notice sequence such as the number of mailed notices, automated calls, text messages, door hangers, or colors of warning cards. Customers should monitor the monthly bill, portal notices, and any account communications, and should contact (303) 739-7388 as soon as a balance is at risk. The city’s published 40-days-past-due standard is not a substitute for reviewing the actual notice sent for the account.
- Reconnection costs
- The 2026 published fee schedule lists $38.25 to turn on service after a delinquent shutoff. The same $38.25 amount is listed for a new customer account turn-on, customer-requested turn-on, and customer-requested shutoff. Aurora states that after the full past-due balance is paid, the customer must call (303) 739-7388 or submit the portal Reconnect Request and water will be turned on by the end of the day. No separate after-hours reconnection surcharge is published; after-hours customer service and reconnection support is directed to (303) 739-6772.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Aurora – Aurora Water Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.