Municipal Department
City of Greeley – Greeley Water & Sewer Department
Serving Greeley, Colorado, plus regional water-service agreements in Weld County
Population served
Approximately 124,000 people including regional water-service agreements, according to the department’s official director brochure; separate planning documents report more than 110,000 people and the potable distribution system serves more than 115,000 customers.
State system code
FIPS 08
Billing frequency
Monthly. The 2026 Rate Manual states that Greeley water and sewer customers are billed every month and that the bill combines fixed service charges with consumption charges for every 1,000 gallons of water used or sewage treated.
Provider briefing
How this utility’s billing works
City of Greeley – Greeley Water & Sewer Department operates as a municipal department serving Greeley, Colorado, plus regional water-service agreements in Weld County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Single-family residential water-budget tiers with a fixed monthly meter-size charge. For 2026 inside-city single-family accounts, Tier 1 at or below 100% of the property/household water budget is $6.18 per 1,000 gallons, Tier 2 at 101–130% is $7.16, Tier 3 at 131–150% is $9.76, and Tier 4 above 151% is $13.01. The 5/8- or 3/4-inch monthly water service charge is $21.00. Customers not on a water budget are charged $6.47 inside the city; outside-city residential water is $13.57 per 1,000 gallons. Multifamily, commercial, industrial, and non-potable classifications have separate 2026 rates.. Bills are generated monthly. the 2026 rate manual states that greeley water and sewer customers are billed every month and that the bill combines fixed service charges with consumption charges for every 1,000 gallons of water used or sewage treated., and a typical residential cost reference is A precise 5,000- or 7,000-gallon total depends on the assigned water budget, meter size, winter sewer cap, and stormwater property factor. As a simple inside-city 5/8- or 3/4-inch illustration, if 5,000 gallons remains within Tier 1 and the sewer calculation also uses 5,000 gallons, water is about $51.90 ($21.00 base + 5 × $6.18) and sewer is about $44.30 ($21.00 base + 5 × $4.66), or about $96.20 before the property-based stormwater management charge. At 7,000 gallons within Tier 1, the water/sewer illustration is about $117.88 before stormwater. The actual water-budget tier and winter sewer limit control the bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
For 2026 inside-city residential service, the fixed monthly wastewater fee is $21.00 and the single-family metered wastewater use charge is $4.66 per 1,000 gallons. Metered residential sewer use is charged on the water volume used during the billing period but cannot exceed the property’s winter billing-period consumption; charges are calculated on winter water use. Customers without city water are billed a flat-rate equivalent based on 3,000 gallons. Outside-city single-family wastewater is $6.77 per 1,000 gallons with the same winter-period limitation for metered users. The city’s rate manual also lists different commercial and industrial class rates.
Meter and infrastructure notes
Greeley has deployed Badger Beacon advanced meters and a WaterSmart/SpryPoint customer-monitoring workflow. Official program material describes two-way communications and meter readings at approximately 15-minute intervals for AMI-equipped meters, replacing older monthly reads; the new SpryPoint portal provides real-time usage monitoring, trends, alerts for sudden spikes, and phone leak warnings. Coverage and reporting depend on the meter installed at the property. Utilities owns and maintains the distribution meter, while customers should keep access clear and review portal alerts promptly.
Emergency water support
Report a leak or water emergency
970-616-6260 for after-hours water and sewer emergencies. During the normal Monday–Friday 8 a.m.–5 p.m. office period, call Greeley Water and Sewer at 970-350-9811 and select the water-emergency option. The city’s contact menu also distinguishes water quality, pressure, sewer, billing, conservation, and new-meter routes; an active main break or burst should use the emergency number rather than the payment portal.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Greeley, Colorado, plus regional water-service agreements in Weld County
City of Greeley – Greeley Water & Sewer Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.