Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Greeley – Greeley Water & Sewer Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Greeley municipal code states that a water user whose charges remain unpaid within 30 days after they become due is delinquent and may be disconnected. The current 2026 public rate manual does not publish a separate universal grace-period number beyond the due date and this 30-day delinquency standard; customers should use the due date and any delinquency notice on the individual bill as controlling.
- Late-fee rules
- The current 2026 Rate Manual does not display a current residential late-fee amount or percentage in the visible miscellaneous-fee table. The municipal code confirms that unpaid charges become delinquent after 30 days and that reconnection charges may be required. Customers should contact 970-350-9811 for the account-specific late charge or payment arrangement rather than rely on an older rate sheet; the record intentionally does not carry forward a stale historical $45 late-charge figure as a 2026 rule.
- Shut-off timeline
- The published legal timeline is that charges unpaid 30 days after their due date become delinquent, after which the city may disconnect water service at the premises until delinquent charges and reconnection charges are paid. The current public pages do not state a more granular sequence of reminder, door tag, final notice, crew visit, or exact calendar day after delinquency. Customers whose service is disconnected are told to call Greeley Water and Sewer immediately at 970-350-9811.
- Warning and notice protocol
- The public Greeley utility pages and current rate manual do not publish a full notice protocol. The city does provide paper-bill and portal billing reminders, and the new portal offers email receipts, reminders, and account communications. Because the city code authorizes disconnection after 30 days past due, customers should read the printed delinquency notice and contact 970-350-9811 promptly; the number of warning letters, phone calls, texts, or door tags is not stated in the current public materials.
- Reconnection costs
- The 2026 Rate Manual lists a treated-water minimum turn-on charge of $55.00. It states that the minimum applies to all turn-ons, including nonpayment shutoff and turn-on, emergency and non-emergency repairs except meter failure or meter repair, and lawn taps. Non-potable service has no turn-on fee. The current manual does not publish a separate after-hours turn-on price; call 970-350-9811 for billing/service reconnection and use 970-616-6260 for after-hours water or sewer emergencies.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Greeley – Greeley Water & Sewer Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.