Payment channels

Pay City of Westminster – Westy Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SmartC / Westy Water portal, based on the portal host name; the City’s public pages brand the service as Westy Water and do not provide a separate vendor disclosure.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(303) 658-2030, Westminster Utility Billing’s automated 24-hour payment line. Billing representatives are available at (303) 658-2405 from 8:00 a.m.–5:00 p.m. Monday–Friday.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The current Westy Water pages do not publish a keyword-based text-to-pay program. Customers can enroll in portal notifications, including leak alerts, under Account > Notification Preferences, and can use the Westy Water mobile/online portal for payment and account management. No SMS payment keyword or dedicated text-enrollment number was identified.

Mail-in address

City of Westminster, Utility Billing, Westminster City Hall, 4800 West 92nd Avenue, Westminster, CO 80031. The separate water-bill-assistance application is mailed to City of Westminster Public Works & Utilities, Attn: Water Bill Assistance Program, 6575 W. 88th Ave., Westminster, CO 80031; that assistance address is not the general payment address.

Counters, drop boxes, and office hours

Westminster City Hall, 4800 West 92nd Avenue, Westminster, Colorado 80031, is the principal customer-service location and is open Monday–Friday 8:00 a.m.–5:00 p.m. Customers may use the Westy Water portal, the 24-hour automated payment line, mail, or ask Utility Billing about in-person payment procedures. The current public pages do not publish a complete list of satellite counters, drop boxes, or desk-specific cash/card acceptance, so those details should be confirmed at (303) 658-2405.

Accepted digital instruments

What you can use online

Westy Water’s setup instructions identify Visa, MasterCard, Discover, and a bank account as supported payment methods. The portal supports one-time payments, full-balance autopay, fixed monthly payments, payment-method management, usage history, and email leak alerts. Apple Pay, Google Pay, PayPal, Venmo, and other wallets are not identified on the current public pages.

2026 transaction pricing

Convenience fees

The reviewed Westminster payment pages do not publish a separate 2026 online convenience-fee amount. Customers should inspect the Westy Water checkout screen before submitting a card payment; the automated line and portal may display any transaction charge based on the selected instrument.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Westminster – Westy Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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