Colorado Springs Utilities – Water and Wastewater Customer Service

Provider briefing

How this utility’s billing works

Colorado Springs Utilities – Water and Wastewater Customer Service operates as a municipal department serving Colorado Springs, Fort Carson, Peterson Space Force Base, United States Air Force Academy, Cheyenne Mountain Space Force Station, Ute Pass communities, and other regional suburban customers in the Utilities water service territory. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers with a daily fixed service charge, separate inside-city and outside-city schedules, and seasonal/nonresidential variations. For 2026 residential inside-city service with a 5/8- to 1-inch meter, the fixed water charge is $0.8512 per meter-day; commodity is $0.0578 per cubic foot for the first 999 cubic feet, $0.0721 for 1,000–2,499 cubic feet, and $0.1083 for 2,500 cubic feet or more. Outside-city residential rates are $1.2768 per day and $0.0867/$0.1082/$0.1625 per cubic foot. Nonresidential inside-city water has winter and summer commodity rates, and drought or conservation programs may impose additional rules.. Bills are generated monthly utility billing. customers can opt into budget billing, which calculates a 12-month average, sets a monthly amount, reviews usage every 90 days, and sends a notice one month before the budget amount changes. customers may select a payment date from the 1st through the 28th by calling customer service; the selected date applies to the first bill after the request and does not rewrite earlier bills., and a typical residential cost reference is For an inside-city residential account with a 5/8- to 1-inch meter and a 30-day billing period, the 2026 tariff produces an approximate combined water-and-wastewater bill of $103.83 at 5,000 gallons and $127.92 at 7,000 gallons, before any City stormwater fee or other services. The calculation uses 1 cubic foot = 7.48 gallons, the $0.8512 daily water service charge, $0.0578 per cubic foot for the first 999 cubic feet, the $0.6111 daily wastewater service charge, and $0.0319 per cubic foot normal wastewater quantity charge. Actual bills vary with billing days, meter size, inside/outside-city status, stormwater, and any additional electric or gas services on the consolidated utility bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential wastewater has a fixed service charge and a commodity/normal-quantity charge. For 2026 inside-city residential service, the wastewater service charge is $0.6111 per day and the normal quantity charge is $0.0319 per cubic foot; outside-city residential charges are $0.9166 per day and $0.0480 per cubic foot. The utility normally calculates residential wastewater commodity from average daily winter usage multiplied by the number of days in the billing cycle, and the customer is billed less than that amount if actual current-cycle water use is below the winter average. A consumptive-use or irrigation adjustment may apply where the tariff and account qualify; nonresidential customers can also incur BOD/TSS extra-strength surcharges.

Meter and infrastructure notes

Colorado Springs Utilities is transitioning from older Automatic Meter Reading (AMR) smart meters installed beginning in 2005 to two-way Advanced Metering Infrastructure (AMI) meters. The AMI program supports daily and, after the new meter is installed, hourly water-use data in My Account; the utility uses usage patterns for high-use and potential-leak alerts. Meters remain utility-owned and are read/serviced by Utilities, while customers must protect them from freezing and damage. Bills are monthly, and notifications can be set for water use reaching 50% of Tier I and Tier II thresholds. The AMI system supports monitoring and alerts; it is not described as a water shutoff mechanism in the published smart-meter materials.