Colorado Springs Utilities – Water and Wastewater Customer Service
Colorado Springs, Fort Carson, Peterson Space Force Base, United States Air Force Academy, Cheyenne Mountain Space Force Station, Ute Pass communities, and other regional suburban customers in the Utilities water service territory
Population reference
The Colorado Springs Utilities water system served an estimated approximately 540,000 people in 2024, including Colorado Springs residents, Ute Pass communities west of the City, military bases, and suburban customers outside City limits. The EPA SDWIS record for PWSID CO0121150 reports 464,111 as the federal population-served value; the difference reflects reporting vintage and the broader operating-system estimate.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing. Customers can opt into budget billing, which calculates a 12-month average, sets a monthly amount, reviews usage every 90 days, and sends a notice one month before the budget amount changes. Customers may select a payment date from the 1st through the 28th by calling Customer Service; the selected date applies to the first bill after the request and does not rewrite earlier bills.
- Rate structure
- Increasing block tiers with a daily fixed service charge, separate inside-city and outside-city schedules, and seasonal/nonresidential variations. For 2026 residential inside-city service with a 5/8- to 1-inch meter, the fixed water charge is $0.8512 per meter-day; commodity is $0.0578 per cubic foot for the first 999 cubic feet, $0.0721 for 1,000–2,499 cubic feet, and $0.1083 for 2,500 cubic feet or more. Outside-city residential rates are $1.2768 per day and $0.0867/$0.1082/$0.1625 per cubic foot. Nonresidential inside-city water has winter and summer commodity rates, and drought or conservation programs may impose additional rules.
- Residential cost reference
- For an inside-city residential account with a 5/8- to 1-inch meter and a 30-day billing period, the 2026 tariff produces an approximate combined water-and-wastewater bill of $103.83 at 5,000 gallons and $127.92 at 7,000 gallons, before any City stormwater fee or other services. The calculation uses 1 cubic foot = 7.48 gallons, the $0.8512 daily water service charge, $0.0578 per cubic foot for the first 999 cubic feet, the $0.6111 daily wastewater service charge, and $0.0319 per cubic foot normal wastewater quantity charge. Actual bills vary with billing days, meter size, inside/outside-city status, stormwater, and any additional electric or gas services on the consolidated utility bill.
- Wastewater and sewer calculation
- Residential wastewater has a fixed service charge and a commodity/normal-quantity charge. For 2026 inside-city residential service, the wastewater service charge is $0.6111 per day and the normal quantity charge is $0.0319 per cubic foot; outside-city residential charges are $0.9166 per day and $0.0480 per cubic foot. The utility normally calculates residential wastewater commodity from average daily winter usage multiplied by the number of days in the billing cycle, and the customer is billed less than that amount if actual current-cycle water use is below the winter average. A consumptive-use or irrigation adjustment may apply where the tariff and account qualify; nonresidential customers can also incur BOD/TSS extra-strength surcharges.
- Meter reading
- Colorado Springs Utilities is transitioning from older Automatic Meter Reading (AMR) smart meters installed beginning in 2005 to two-way Advanced Metering Infrastructure (AMI) meters. The AMI program supports daily and, after the new meter is installed, hourly water-use data in My Account; the utility uses usage patterns for high-use and potential-leak alerts. Meters remain utility-owned and are read/serviced by Utilities, while customers must protect them from freezing and damage. Bills are monthly, and notifications can be set for water use reaching 50% of Tier I and Tier II thresholds. The AMI system supports monitoring and alerts; it is not described as a water shutoff mechanism in the published smart-meter materials.
- New-account deposit
- For residential accounts, Colorado Springs Utilities generally does not require a deposit unless the applicant has a prior Utilities debt that was written off or included in bankruptcy. The current rates page does not publish a universal residential deposit amount or a fixed credit-check waiver schedule. If all services at an address are already in service, no start-up or connection fee applies; field-personnel turn-on fees may apply when services are not active. Commercial or exceptional-risk accounts can have different deposit requirements, so applicants should call (719) 448-4800 before activation.
- Activation or transfer fee
- No standard residential activation or transfer fee applies when all services at the address are already in service. If field personnel must turn on one or more services, a field fee may apply, but the current public rates page does not state the amount. Customers can start, stop, or move service in My Account; applications can take up to three days, business customers are asked to apply at least three business days in advance, and a transfer within the service area requires the customer to end service at the old address and start it at the new one. The $70 normal-hours or $110 after-hours charge applies to reconnection after nonpayment, not ordinary in-service transfers.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Colorado
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Colorado Springs Utilities – Water and Wastewater Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- projectcopecs.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CO0121150) ↗
Search the federal drinking-water database using public water system ID CO0121150.