Payment research · dataset 2026.08
Payment options for Colorado Springs Utilities – Water and Wastewater Customer Service
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- KUBRA EZ-PAY for guest and card payments; Colorado Springs Utilities My Account for authenticated billing, autopay, eBilling, payment plans, usage, and service transfers
- Phone payment number
- (719) 448-4800 or (800) 238-5434. The 24-hour automated system accepts account and card payment information; customers who frequently pay by phone can use KUBRA Fast Track by listening for the enrollment prompt and pressing 1. Residential billing support is available Monday–Friday 8:00 a.m.–5:00 p.m.; business services use (719) 448-4808.
- Pay-by-text
- Colorado Springs Utilities does not publish a standalone text-to-pay keyword or short code. My Account eBilling can send an email or email-and-text notification when a bill is ready, and customers must verify the phone with a code during enrollment. Water-use alerts and billing alerts are notifications, not automatic text-authorized payment instructions; actual payments are made through My Account, KUBRA EZ-PAY, the 24-hour phone system, bank draft, kiosk, drop box, or mail.
- Mail-in payment address
- Colorado Springs Utilities, P.O. Box 340, Colorado Springs, CO 80901. Customers should detach the payment stub and mail a check or money order. General correspondence goes to Colorado Springs Utilities, P.O. Box 1103, Colorado Springs, CO 80947-0010; that is not the bill-payment lockbox address.
- In-person payment
- The Customer Service Center is at 111 S. Cascade Ave., Colorado Springs, CO 80903, with lobby hours Monday–Friday 8:00 a.m.–5:00 p.m., excluding holidays. A 24/7 kiosk outside the center accepts cash, checks, and credit/debit cards. Payment drop boxes are listed at King Soopers locations on Cheyenne Meadows Road, Centennial Boulevard, Austin Bluffs Parkway, North Academy Boulevard, South Academy Boulevard, Hartsel Drive, and Stetson Hills Boulevard; Safeway locations on Centennial Boulevard, North Wahsatch Avenue, North Circle Drive, Village Center Drive, and South Nevada Avenue; Walmart at 1575 Space Center Drive; Walmart Neighborhood Market at 1725 N. Union Boulevard; and Manitou City Hall, 606 Manitou Ave. Drop-box customers should use the payment stub and should not place cash in a box. KUBRA card payments, bank draft, mail, and the automated phone system are alternatives.
- Digital payment methods
- KUBRA EZ-PAY accepts Apple Pay, Google Pay, Visa, MasterCard, Discover, American Express, Diners Club, debit cards, and pinless debit cards. My Account supports bank-account payments, autopay, eBilling, payment plans, payment extensions, selected payment dates, and usage notifications. Kiosk payments accept cash, checks, and credit/debit cards. A bank account can be used for budget billing and recurring draft; the utility’s published options do not identify PayPal or Venmo as standard bill-payment instruments.
- Online convenience fees
- KUBRA EZ-PAY charges $2.30 per transaction for residential credit/debit payments and $8.98 per transaction for commercial credit/debit payments, with a $5,000 limit per rolling 26-day period. Bank-account payments through My Account, budget billing, and the utility’s autopay are not identified as carrying that card convenience charge. A returned check, AutoPay, or credit/debit payment incurs a $30 returned-payment fee.
Directory comparison
Payment-information visibility
| Measure | This provider | Colorado | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 19% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Colorado Springs Utilities – Water and Wastewater Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- projectcopecs.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CO0121150) ↗
Search the federal drinking-water database using public water system ID CO0121150.