Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Colorado Springs Utilities does not publish a standalone text-to-pay keyword or short code. My Account eBilling can send an email or email-and-text notification when a bill is ready, and customers must verify the phone with a code during enrollment. Water-use alerts and billing alerts are notifications, not automatic text-authorized payment instructions; actual payments are made through My Account, KUBRA EZ-PAY, the 24-hour phone system, bank draft, kiosk, drop box, or mail.
Mail-in address
Colorado Springs Utilities, P.O. Box 340, Colorado Springs, CO 80901. Customers should detach the payment stub and mail a check or money order. General correspondence goes to Colorado Springs Utilities, P.O. Box 1103, Colorado Springs, CO 80947-0010; that is not the bill-payment lockbox address.
Counters, drop boxes, and office hours
The Customer Service Center is at 111 S. Cascade Ave., Colorado Springs, CO 80903, with lobby hours Monday–Friday 8:00 a.m.–5:00 p.m., excluding holidays. A 24/7 kiosk outside the center accepts cash, checks, and credit/debit cards. Payment drop boxes are listed at King Soopers locations on Cheyenne Meadows Road, Centennial Boulevard, Austin Bluffs Parkway, North Academy Boulevard, South Academy Boulevard, Hartsel Drive, and Stetson Hills Boulevard; Safeway locations on Centennial Boulevard, North Wahsatch Avenue, North Circle Drive, Village Center Drive, and South Nevada Avenue; Walmart at 1575 Space Center Drive; Walmart Neighborhood Market at 1725 N. Union Boulevard; and Manitou City Hall, 606 Manitou Ave. Drop-box customers should use the payment stub and should not place cash in a box. KUBRA card payments, bank draft, mail, and the automated phone system are alternatives.