Delinquency research · dataset 2026.08
Shut-off and delinquency information for Aquarion Water Authority
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Charges are due by the statement due date; the reviewed Connecticut statement material does not describe a separate numeric grace period before late charges apply.
- Late-fee rules
- The April 1, 2026 approved rate schedule lists a late payment fee of 1.40% per month on the outstanding balance. Other collection charges can include a $25 return-check fee, $41.96 collections-at-premise fee, $10 letter-series fee, and account-specific service charges under the tariff.
- Shut-off timeline
- Aquarion’s published assistance process does not provide one fixed calendar-day sequence from missed due date to field shutoff. Customers whose service was shut off for nonpayment can enroll in the Flexible Payment Plan, pay 50% of the total past-due amount plus the reconnection charge up to a $1,000 initial payment, and then make the plan installment plus current charges.
- Warning and notice protocol
- Aquarion directs customers who receive a shutoff warning to contact customer service and use the Flexible Payment Plan. The reviewed pages describe account notices and payment arrangements but do not identify a universal notice color, automated calling sequence, SMS sequence, or door-hanger procedure.
- Reconnection costs
- The April 1, 2026 schedule lists turning on service at a curb box at $65.47 during normal hours and $117.30 outside normal hours. Service calls are $87 for the first normal-hours hour, $129 for the first outside-hours hour at time-and-a-half, and $142 for the first outside-hours hour at double time; exact restoration depends on how service was terminated and work required.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Connecticut
30%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Aquarion Water Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.