Payment research · dataset 2026.08
Payment options for City of New Britain Water Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Mail-in payment address
- City of New Britain Water Billing, 27 West Main Street, Room 104, New Britain, CT 06051. The reviewed pages identify the billing office address; customers should use the remittance address on the current statement for mailed payments.
- In-person payment
- The Billing & Collections office is at 27 West Main Street, Room 104, New Britain, Connecticut, and is listed as open 8:15 a.m. to 3:45 p.m. It collects and posts water/sewer payments and makes payment arrangements. The City also operates water maintenance at 1000 Shuttle Meadow Avenue; the reviewed pages do not publish a complete list of counter payment types or drop boxes.
- Digital payment methods
- The City offers an online utility-payment page and a My360 consumer portal. My360 supports usage monitoring, multiple properties/meters, out-of-town alerts, and threshold alerts; the reviewed pages do not enumerate card brands, ACH/e-check, or mobile-wallet payment instruments.
Directory comparison
Payment-information visibility
| Measure | This provider | Connecticut | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 67% | 73% |
| Fee or no-fee amount disclosed | No | 12% | 15% |
| Payment fields documented | 4 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Partial public detail found
4 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
50%
Details not confirmed in the reviewed public material
- Payment platform
- Phone payment number
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of New Britain Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.