City of New Britain Water Department
New Britain and portions of Farmington, Newington, and Plainville
Population reference
Approximately 73,534 people in the EPA-listed New Britain community-water-system service area; the City reports more than 17,500 water accounts.
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly for New Britain water and sewer billing. The billing office also bills water monthly for portions of Farmington, Newington, and Plainville.
- Rate structure
- FY26 usage-based structure with water billed per 1,000 cubic feet, sanitary sewer per 100 hundred-cubic-feet, a Clean Water Fund charge based on impervious area, and extra-capacity charges by meter size. FY26 applies July 1, 2025 through June 30, 2026; 1 cubic foot equals 7.48 gallons.
- Wastewater and sewer calculation
- Sanitary sewer is billed on consumption at $4.75 per 100 cubic feet in town and $7.52 per 100 cubic feet out of town for FY26. The Clean Water Fund is separate and based on impervious area at $7.75 per 1,000-square-foot REU; the reviewed page does not publish a winter-average formula.
- Meter reading
- The water department maintains more than 17,000 meters, installs remote reading devices, and reads residential, factory, and out-of-town meters. The reviewed pages do not state a universal AMI/AMR transmission interval; My360 provides 24/7 usage and threshold alerts.
Context, not a score
How documentation coverage compares
This profile
57%
overview fields with research notes
Connecticut
52%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
4 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
57%
Details not confirmed in the reviewed public material
- Residential cost reference
- New-account deposit
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of New Britain Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.