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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Connecticut Water Company

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The rules distinguish billing frequency: monthly bills become subject to late-payment interest after they are more than 30 days late, while quarterly bills become subject after they are more than 60 days late. The termination notice sequence begins after the bill remains unpaid 30 days after issuance, so the due date and billing cycle should be checked on the individual statement.
Late-fee rules
The 2026 Connecticut Water schedule lists a late-payment interest fee of 1.5% per month. The company rules state that the charge applies to outstanding monthly bills more than 30 days late and outstanding quarterly bills more than 60 days late, with interest appearing on termination notices and subsequent bills based on the outstanding balance and time past due. A returned check is $40 and a lien placement fee is $260. WRAP participants have late-payment charges waived while enrolled.
Shut-off timeline
The current customer brochure describes a calendar progression: if a bill remains unpaid 30 days after issuance, Connecticut Water sends a reminder notice; if it remains unpaid 33 days after that reminder, the company mails a shut-off notice, which is approximately 63 days after the original bill; service may be terminated if payment is not received within the 15 days following the shut-off notice. A customer may request company review within 13 days of the termination notice, and a serious-illness certification can protect service when submitted under the published rules.
Warning and notice protocol
Connecticut Water uses mailed reminder and shut-off notices under its published termination procedure. The company also directs customers who have received a shut-off notice or cannot pay in full to call 1-800-286-5700 during representative hours. Customers may dispute a bill through a customer-service representative, manager, Company Review Officer, and ultimately PURA; a serious illness in the household can suspend termination if a physician provides the required certification within 13 days of the mailed termination notice and the customer makes an equitable payment arrangement. The reviewed materials do not promise a universal colored mailer, door hanger, automated-call sequence, or SMS delinquency sequence.
Reconnection costs
The 2026 special-charge schedule lists $45 for service turn-on during normal hours and $65 for service turn-on after hours. The same charges apply to service turn-off. A frozen or damaged 5/8-inch meter charge is $95, with larger meter charges increasing by size; final restoration can also require payment of the delinquent balance, late interest, and any collection charges.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Connecticut

30%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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