Connecticut Water Company

Provider briefing

How this utility’s billing works

Connecticut Water Company operates as a private investor-owned utility serving 60 Connecticut towns, including the Connecticut Water Division, Crystal, Mansfield, Unionville, Storrs, Middlebury, Heritage Village, and other local divisions. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as PURA-approved basic service charge by meter size plus metered volumetric usage, with increasing conservation tiers and variable regulatory adjustments. For the Connecticut Water Division effective January 1, 2026, a 5/8- or 3/4-inch residential meter has a $42.24 quarterly basic charge, and usage is $10.941 per 1,000 gallons for the first 18,000 gallons, $12.941 for 18,001–30,000 gallons, and $18.941 above 30,000 gallons. Bills may also include WICA, WRA, and WQTA surcharges or credits authorized by PURA.. Bills are generated most residential customers are billed quarterly, with some larger business and commercial accounts billed monthly. the number of days can vary slightly by meter-reading route, and the 2026 rate sheets calculate the basic service and usage charges for the actual billing period., and a typical residential cost reference is For a Connecticut Water Division 5/8- or 3/4-inch residential account using 5,000 gallons per month, the 2026 base calculation is approximately $14.08 monthly basic charge plus $54.705 usage, or $68.79 per month before WICA, WRA, WQTA, taxes or other approved charges. Because the company bills most residences quarterly, the comparable base bill is about $206.37 for 15,000 gallons before those adjustments; the applicable division may have different rates.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Connecticut Water provides water service statewide and wastewater service to about 3,000 Southbury customers, but it does not publish one universal sewer formula for every water customer. In many Connecticut communities, a municipality or separate wastewater authority bills sewer using metered water consumption, so a leak can increase both water and sewer charges. Customers should consult the sewer line on their local bill or the town’s sewer authority; a universal winter-average or fixed-percentage tie-in was not published in the reviewed Connecticut Water materials.

Meter and infrastructure notes

Connecticut Water uses customer water meters read on neighborhood routes, with meters recording gallons or cubic feet and remote outside reading devices available for some inside installations. The public meter page says residential meters may be inside basements, crawlspaces, or utility closets or in outdoor pits; the company changes and tests meters every 16 years under PURA requirements. Residential customers are generally read and billed quarterly, while some commercial customers are monthly. If an actual read cannot be obtained because of access, equipment, damage, or a blocked pit, the company estimates usage using prior-year or recent comparable trends; the reviewed public pages do not identify one AMI vendor or guaranteed hourly transmission interval.