Payment channels

Pay South Central Connecticut Regional Water Authority (RWA)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as RWA Connect customer account platform; the authority's current public materials identify the platform but do not name its underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

203-562-4020; telephone self-service payment follows the prompts and the same number is the 24/7 emergency contact.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

RWA CodeRED emergency notifications can be enrolled by texting RWATER to 24639 for water-emergency calls, texts, and emails. This is an emergency-notification enrollment, not a confirmed text-to-pay service; the reviewed payment pages do not publish a pay-by-text payment keyword.

Mail-in address

Regional Water Authority, P.O. Box 981102, Boston, MA 02298-1102. Include the payment stub, write the account number in the check memo, and do not staple, tape, or send cash.

Counters, drop boxes, and office hours

RWA accepts cash, check, and Visa/Mastercard at participating Walmart and Green Dot retail locations; partner fees may apply. Customers may also use the New Haven drop box at 90 Sargent Drive. RWA's cashier at that location is open Monday-Thursday 8:00 a.m.-12:00 p.m. and 1:00-5:00 p.m., and Friday 8:00 a.m.-12:00 p.m. and 12:30-4:30 p.m., excluding holidays. The online portal also supports setting up in-person retail payments.

Accepted digital instruments

What you can use online

RWA accepts direct bank transfer, major debit and credit cards excluding American Express, Apple Pay, Google Pay, Venmo, and PayPal. The authority also supports automatic payments, paperless billing, and cash-payment setup through participating retail locations.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For the portal's no-fee payment options; RWA states that partner retail fees may apply but the reviewed page does not publish a universal online card or ACH surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by South Central Connecticut Regional Water Authority (RWA) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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