Public Water Authority
South Central Connecticut Regional Water Authority (RWA)
Serving South-central Connecticut, including New Haven and member communities
Population served
418,900 people (EPA SDWIS PWS ID CT0930011; 2026 active CWS record; EPA name: REGIONAL WATER AUTHORITY).
State system code
FIPS 09
Billing frequency
Monthly since January 2022. RWA explains that monthly billing replaced quarterly billing and provides more frequent usage information and more predictable budgeting.
Provider briefing
How this utility’s billing works
South Central Connecticut Regional Water Authority (RWA) operates as a public water authority serving South-central Connecticut, including New Haven and member communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed service charge plus metered consumption in CCF, where one CCF is 748 gallons. The 2026 rate application and approved schedules vary by meter size and customer class; the authority describes water as approximately a penny per gallon for typical use.. Bills are generated monthly since january 2022. rwa explains that monthly billing replaced quarterly billing and provides more frequent usage information and more predictable budgeting., and a typical residential cost reference is RWA states that a typical residential 5/8-inch customer using 5 CCF (3,740 gallons) per month would see about $1.70 more per month from the current rate adjustment; the reviewed rate page does not expose the complete 2026 5,000-7,000 gallon total in a single table.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
RWA's household bill is for water service and may include PipeSafe or other ordered services; sewer treatment or collection may be billed by a separate municipal or regional provider. The reviewed RWA pages do not establish a universal sewer percentage or winter-average formula.
Meter and infrastructure notes
RWA bills by metered CCF and its redesigned bill displays the meter-read date and whether the read is actual or estimated. The RWA Connect Water Watch tool provides usage monitoring and leak insight; the reviewed pages do not specify a universal AMI/AMR transmission interval.
Emergency water support
Report a leak or water emergency
203-562-4020, available 24/7 for water-service emergencies. Non-emergency customer care is Monday-Friday 8:00 a.m.-5:00 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for South-central Connecticut, including New Haven and member communities
South Central Connecticut Regional Water Authority (RWA) is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.