Delinquency research · dataset 2026.08
Shut-off and delinquency information for South Central Connecticut Regional Water Authority (RWA)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 28 days from the bill date to complete payment and avoid interest and penalties, according to RWA's payment page. The bill is due upon receipt, but the stated 28-day period is the operational avoidance window.
- Late-fee rules
- RWA states that failure to pay within 30 days leads to collection action and disconnection, while its payment page says payment should be completed within 28 days to avoid interest and penalties. Exact interest/penalty amounts are account and tariff dependent and are not stated as one universal percentage on the reviewed page.
- Shut-off timeline
- RWA's FAQ states that not paying within 30 days leads to collection action and disconnection. If service is disconnected for nonpayment, full past-due balance and delinquent fees are required before restoration; payment arrangements can be requested through the portal before shutoff.
- Warning and notice protocol
- RWA provides payment-extension and payment-plan requests through the portal and states that water may be shut off if the balance-forward portion is unpaid or no arrangement is made. The reviewed pages do not identify a universal notice color, automated call sequence, or door-hanger protocol.
- Reconnection costs
- The 2026 rate application lists a proposed $193 termination-and-reconnection charge and $256 after-hours call-in charge. RWA states full past-due payment plus a reconnection fee is required and service is normally restored within 24 hours; confirm the effective charge on the current account.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Connecticut
30%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- South Central Connecticut Regional Water Authority (RWA) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CT0930011) ↗
Search the federal drinking-water database using public water system ID CT0930011.