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Delinquency research · dataset 2026.08

Shut-off and delinquency information for The Metropolitan District Commission (MDC)

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Five additional days after the payment due date are allowed for a payment to post before MDC applies interest to the remaining unpaid balance.
Late-fee rules
After the five-day posting allowance, MDC applies 1% interest to any remaining unpaid balance. The account may also enter the formal collection process, with repeated notices, shutoff, a property lien, and potential legal referral if the delinquency continues. The reviewed 2026 pages do not identify a separate fixed late fee beyond the 1% interest.
Shut-off timeline
MDC does not publish one fixed day-count from the first missed due date to field shutoff. The published process is several attempts to contact the customer, a serious-past-due/final notice, and possible shutoff if payment or a payment plan is not made after the final notice. Customers should call 860-278-7850 press 4 immediately after receiving the notice.
Warning and notice protocol
MDC states that customers receive notification that the account is seriously past due and that the District has made several attempts to contact them before a final notice. If payment is not received after the final notice, service may be shut off. A hardship installment plan can be arranged; the reviewed materials do not identify a paper color, automated-call count, or door-hanger requirement.
Reconnection costs
For 2026, restoration after a nonpayment shutoff costs $225 and service is turned on the next day after payment and a required payment plan or full past-due payment. The fee increases to $275 if the customer is shut off twice in the same calendar year. The published page does not state a separate after-hours restoration surcharge.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Connecticut

30%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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