Municipal Department
WATERBURY WATER DEPARTMENT
Serving Waterbury, Watertown, Prospect, and Wolcott
Population served
Approximately 107,271 people in the SDWIS system estimate; Waterbury Water states that its regional system serves more than 125,000 people and 26,000 service connections across Waterbury, Watertown, Prospect, and Wolcott.
State system code
FIPS 09
Billing frequency
The rate schedule sets water service charges quarterly while the department bills consumption through its utility-billing system; the reviewed public page does not state one universal bill-generation interval for every account.
Provider briefing
How this utility’s billing works
WATERBURY WATER DEPARTMENT operates as a municipal department serving Waterbury, Watertown, Prospect, and Wolcott. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform volumetric water charge plus a quarterly service charge by meter size. Effective July 1, 2026, water is $3.50 per CCF, a 5/8-inch meter service charge is $12.00 per quarter, and larger meters pay $120.00 per quarter; one CCF equals 748 gallons.. Bills are generated the rate schedule sets water service charges quarterly while the department bills consumption through its utility-billing system; the reviewed public page does not state one universal bill-generation interval for every account., and a typical residential cost reference is For a 5/8-inch residential account using approximately 6,000 gallons per month (about 8.02 CCF), water is roughly $28.08 in usage plus $4.00 monthly equivalent of the $12 quarterly service charge, or $32.08. Adding sewer use at $2.472/CCF and sewer CRC at $1.481/CCF produces approximately $63.79 combined water/sewer before other taxes or charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Effective July 1, 2026, Waterbury sewer charges are $2.472 per CCF for sewer use plus a $1.481-per-CCF Capital Recovery Charge. At 8.02 CCF, sewer is approximately $31.71; the reviewed schedule does not describe a winter average, so the direct consumption formula is used for this estimate.
Meter and infrastructure notes
The reviewed Waterbury pages describe more than 26,000 service connections and current water-quality/operations programs but do not identify residential AMR/AMI technology or publish a universal read schedule.
Emergency water support
Report a leak or water emergency
203-574-8251, available 24/7 for emergency water problems including main breaks and service disruptions.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Waterbury, Watertown, Prospect, and Wolcott
WATERBURY WATER DEPARTMENT is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.