Private Investor-Owned Utility
Artesian Water Company, Inc.
Serving New Castle County and Artesian Water service areas in Delaware
Population served
231,114 people (EPA SDWIS PWS ID DE0000552; 2026 active CWS record).
State system code
FIPS 10
Billing frequency
Monthly for Delaware Artesian Water customers. Optional service-line protection plans are also billed monthly on the water bill.
Provider briefing
How this utility’s billing works
Artesian Water Company, Inc. operates as a private investor-owned utility serving New Castle County and Artesian Water service areas in Delaware. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Inclining-block water rate structure with a meter-size customer charge and progressively higher usage increments. The customer charge covers meter reading, billing, customer service, and remittance processing; wastewater may be billed under a separate service schedule or local arrangement.. Bills are generated monthly for delaware artesian water customers. optional service-line protection plans are also billed monthly on the water bill., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed official 2026 Artesian pages explain customer-charge and inclining-block mechanics but do not expose a complete current residential rate table in accessible text. A 5,000-7,000 gallon home is charged the meter-based customer charge plus progressively priced consumption and any applicable wastewater charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Artesian provides water and wastewater service in parts of Delaware, Maryland, and Pennsylvania, but the wastewater calculation depends on the service territory and tariff. The reviewed current pages do not establish one universal winter average or fixed percentage of water consumption for every Delaware account.
Meter and infrastructure notes
Artesian bills monthly and its customer-charge description includes meter-reading operations. The reviewed pages do not identify one universal AMI vendor or hourly interval; customers can use bill read dates and Artesian Online usage and account records for service-specific readings.
Emergency water support
Report a leak or water emergency
(302) 453-6971, Artesian's 24-hour dispatch number for main breaks, leaks, no water, low pressure, unusual taste or odor, hydrant tampering, and emergency shutoff requests. The optional service-line protection plan separately lists 1-800-332-5114 for covered emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for New Castle County and Artesian Water service areas in Delaware
Artesian Water Company, Inc. is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.