Payment channels

Pay City of Boynton Beach Utilities – Water, Wastewater, Reuse Water and Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Bill2Pay. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

561-742-6000, available 24 hours a day, seven days a week for water-bill phone payment; the City also publishes 561-742-6300 on its online-payments page for bill-payment assistance.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City provides an online Bill2Pay portal and automatic bank-drafting service but does not publish a pay-by-text keyword or short-code enrollment procedure. Customers can use the City’s Go Green/e-bill and online account features; utility emergency and payment questions use 561-742-6000.

Mail-in address

City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803. Mail a check or money order, return the bottom bill portion, include the account number, and use the remittance instructions printed on the monthly bill.

Counters, drop boxes, and office hours

Customer Service window inside City Hall, 100 E. Ocean Avenue, Boynton Beach, FL 33435, Monday–Friday 8:00 a.m.–4:00 p.m. A depository lockbox is outside City Hall for after-hours payments; do not place cash in the lockbox. In-person service supports the City’s available card, check, money-order, and other approved cashier channels; customers should verify the current counter instrument/fee display.

Accepted digital instruments

What you can use online

Bill2Pay online payment, automatic bank drafting, phone payment, credit/ATM card, and electronic payment methods shown in the portal. The City’s public pages do not enumerate card brands, wallets, or a separate ACH fee, but automatic bank draft is available and online/payment-by-phone card channels are explicitly advertised.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. – the City’s public 2026 water-billing and Bill2Pay pages do not state an online card or e-check convenience fee. Any processor charge should be confirmed on the payment screen before submission.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Boynton Beach Utilities – Water, Wastewater, Reuse Water and Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →