Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Clearwater Utility Customer Service – Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The statement is due upon receipt and becomes past due 21 days after the statement date. The City publishes a 30-day-after-statement disconnection exposure for accounts with past-due balances, so 21 days is the late-status trigger and approximately day 30 is the stated nonpayment shutoff eligibility point.
- Late-fee rules
- Accounts not paid by the past-due date receive a late charge of $3.00 or 2% of the past-due amount, whichever is greater, capped at $250 per month. Accounts with past-due balances may be disconnected 30 days after the statement date. Failure to receive a bill is not a defense to nonpayment, and a delinquency notice may be incorporated into or sent with the bill.
- Shut-off timeline
- The City states that the bill is due upon receipt, becomes past due on day 21 after the statement date, and an account with a past-due balance is subject to service disconnection 30 days after the statement date. A customer may avoid disconnection by paying the full balance, reaching an approved payment arrangement, or filing a written appeal with the City Manager no later than 26 days after the original statement date; reconnection the same day after payment is not guaranteed.
- Warning and notice protocol
- Clearwater says the notice of delinquency may be incorporated in or given with the utility bill. The current policy does not promise a separate number of mailed notices, automated calls, texts, door hangers, or a universal pre-shutoff contact sequence. Customers facing interruption are instructed to call (727) 562-4600 during business hours to verify the amount required for reconnection and to arrange an approved payment plan or appeal before service is disconnected.
- Reconnection costs
- After a nonpayment disconnection, the total account balance must be paid in full before service is reconnected. Clearwater says service will be reconnected as rapidly as possible but does not guarantee same-day restoration after payment; customers must contact Utility Customer Service during Monday–Friday business hours to arrange reconnection. The current public policy does not publish a separate standard-hours versus after-hours delinquency reconnection fee. The ordinary published utility turn-on fee is $50, but it is not identified as the sole nonpayment reconnection charge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Clearwater Utility Customer Service – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.