Payment research · dataset 2026.08
Payment options for City of Delray Beach Water Utilities Department – Utility Billing Division
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Tyler Enterprise ERP / Tyler utility billing portal, launched during the July 2026 system migration
- Phone payment number
- 561-243-7100, the 24-hour pay-by-phone IVR. The City states there is no fee for the IVR itself and a minimum $10 transaction applies; phone e-check and card payments may also carry the post-July-28, 2026 $0.50 phone transaction fee.
- Pay-by-text
- No pay-by-text keyword or short-code enrollment sequence is published. Customers can enroll in e-billing and receive an email on the bill date with a secure payment link; the Tyler portal stores billing history and supports online account/payment features.
- Mail-in payment address
- City of Delray Beach Water, P.O. Box 288242, Tampa, FL 33630-8242. Mail the full amount due with the payment stub, make the payment payable to City of Delray Beach, write the account number on the check or money order, and do not send cash.
- In-person payment
- City Hall cashiers, first floor, 100 NW 1st Avenue, Delray Beach, FL 33444, Monday–Friday 8:00 a.m.–5:00 p.m. A drop box is located directly in front of City Hall; during the July 20–27, 2026 migration closure, only drop-box checks and mail checks were accepted and no cash was permitted. The City lists cash, check, money order, and Mastercard, Visa, Discover, and American Express at the cashier.
- Digital payment methods
- Tyler’s portal supports e-check/ACH and credit-card payment; the City also offers automatic bank drafting at no additional service cost when the customer submits the agreement, voided check, and driver’s-license copy. The public 2026 notice specifies e-check and credit-card channels; digital wallets are not identified.
- Online convenience fees
- Starting July 28, 2026, e-check payments cost $1.95 per transaction; credit-card payments cost 3.25% with a $2.50 minimum. E-check and credit-card payments by phone add $0.50 per transaction. The City waived late fees during the July 20–August 7, 2026 transition period; that was a temporary migration exception.
Directory comparison
Payment-information visibility
| Measure | This provider | Florida | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 74% | 73% |
| Fee or no-fee amount disclosed | Yes | 18% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Delray Beach Water Utilities Department – Utility Billing Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.