Municipal Department
City of Delray Beach Water Utilities Department – Utility Billing Division
Serving Delray Beach
Population served
Approximately 68,000 residents and City utility customers in Delray Beach
State system code
FIPS 12
Billing frequency
Monthly. Bills are calculated from monthly water-meter readings and are issued on the invoice/bill date; both paper and e-bill customers receive a monthly statement.
Provider briefing
How this utility’s billing works
City of Delray Beach Water Utilities Department – Utility Billing Division operates as a municipal department serving Delray Beach. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as FY2025–26 residential water rates use fixed per-meter and per-unit base charges plus increasing consumption blocks. Inside-city residential total base charges are $18.09 ($3.00 fixed customer charge plus $15.09 base facility charge), with consumption at $2.61 per thousand gallons for 3,000–12,000 gallons, $5.22 for 12,001–25,000, $7.83 for 25,001–50,000, and $10.44 above 50,000. Inside-city sewer has a $19.66 base and $4.17 per thousand gallons capped at 12,000 gallons per unit; outside-city rates are higher.. Bills are generated monthly. bills are calculated from monthly water-meter readings and are issued on the invoice/bill date; both paper and e-bill customers receive a monthly statement., and a typical residential cost reference is Approximately $71.65 per month for a representative inside-city residential account using 5,000 gallons, before sanitation, stormwater, or other charges: about $18.09 water base plus $13.05 water consumption, and $19.66 sewer base plus $20.85 sewer consumption. Actual bills vary by exact tier treatment, service area, unit count, and separately billed municipal services.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Inside-city residential wastewater combines a $19.66 fixed base facility charge with $4.17 per thousand gallons, limited to a maximum commodity charge of 12,000 gallons per unit. Outside-city residential/commercial accounts use a $22.55 base and $5.22 per thousand gallons, also capped at 12,000 gallons. The public FY2026 rate sheet does not describe a winter-average calculation.
Meter and infrastructure notes
Monthly water-meter readings generate monthly bills. The City’s public 2026 transition notice confirms meter-based billing but does not identify the installed meter manufacturer, AMI/AMR architecture, or read-transmission interval. The new Tyler portal adds billing history, e-check, stored cards, and account access rather than publishing a telemetry specification.
Emergency water support
Report a leak or water emergency
561-243-7312, the City’s emergency after-hours utility number. Utility Billing/customer service is 561-243-7100 Monday–Friday 8:00 a.m.–5:00 p.m.; the City directs customers to the emergency line outside those hours for urgent utility problems.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Delray Beach
City of Delray Beach Water Utilities Department – Utility Billing Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.