Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Delray Beach Water Utilities Department – Utility Billing Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 30 days from the invoice date under the City’s e-billing FAQ; the bill is due on the stated due date and partial payment does not prevent disconnection if the full amount is not paid.
- Late-fee rules
- The current utility-billing page requires the full account balance plus a $5 late fee and $20 reconnection fee for same-day restoration after nonpayment. Delray temporarily waived late fees from July 20 through August 7, 2026 during the Tyler migration. No broader percentage interest formula is published on the current page.
- Shut-off timeline
- Customers have 30 days from the invoice date to submit payment. If the full amount is not paid by the due date, the account may be disconnected; the public e-billing FAQ says no partial payment prevents disconnection. The City states that if service is off for nonpayment, same-day turn-on requires full balance plus $5 late fee and $20 reconnection fee before 3:30 p.m. Monday–Friday, followed by a call to Customer Service.
- Warning and notice protocol
- The current public pages do not promise a separate delinquency notice beyond the monthly bill and e-bill notification. E-billing sends one email when the bill is ready; customers are responsible for the due date and partial payment does not prevent disconnection. Utility Customer Service should be contacted promptly when a past-due balance appears.
- Reconnection costs
- Standard same-day restoration requires full payment, a $5 late fee, and a $20 reconnection fee before 3:30 p.m. Monday–Friday, followed by confirmation to Customer Service at 561-243-7100. The current public 2026 page says after-hours service arrangements may differ but does not publish a separate after-hours reconnection dollar amount; emergency after-hours utility contact is 561-243-7312.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Delray Beach Water Utilities Department – Utility Billing Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.