Payment channels

Pay City of Fort Lauderdale Utility Billing & Collections – Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Fort Lauderdale Customer Self Service utility-billing portal; the City identifies a third-party card processor but does not name the vendor on its current public merchant-fee notice.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(954) 828-5150 for Utility Billing & Collections account support; the 24-hour Customer Service/Neighbor Call Center at (954) 828-8000 handles water emergencies and service reports. The current pages direct online payment and account management through the self-service portal.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Fort Lauderdale expressly offers Pay by Text through the utility self-service account, along with text and email bill reminders. The current page does not publish a universal enrollment keyword or shortcode; customers should register at utilitybilling.fortlauderdale.gov, choose Pay by Text/notification preferences, verify the mobile number, and follow the confirmation message. Emergency Alert FTL notifications are separate from payment and can arrive by phone, text, or email.

Mail-in address

City of Fort Lauderdale Utility Billing & Collections Office, 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311. The public billing page identifies the office for utility account correspondence; customers should use the remittance address printed on the bill for mailed checks or money orders and include the account number.

Counters, drop boxes, and office hours

Utility Billing & Collections is at 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311. In-person hours are Monday–Friday 8 a.m.–4 p.m.; general office hours are 8 a.m.–5 p.m. The City also offers a utility-payment kiosk and other payment methods listed in its FAQ; customers should confirm location-specific accepted instruments before visiting. Online self-service is available 24/7, and cashiers-check/money-order restrictions apply to certain meter-setting or account conditions.

Accepted digital instruments

What you can use online

The utility self-service portal accepts Visa, MasterCard, American Express, and e-check/EFT/ACH payments; customers can use Auto Pay, schedule payments, view bills, go paperless, and sign up for text reminders. Recurring ACH and one-time EFT are fee-free under the City’s merchant-fee notice. Apple Pay and Google Pay are not identified on the current utility billing pages.

2026 transaction pricing

Convenience fees

Credit/debit-card payments incur a third-party merchant fee ranging from $1.95 to 2.95% of the payment. Recurring ACH and one-time EFT/e-check payments have no merchant fee. The City does not receive any portion of the card fee; the exact fee shown at checkout controls the transaction.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fort Lauderdale Utility Billing & Collections – Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →