Relief research · dataset 2026.08
Leak adjustment and assistance information for City of Hollywood Department of Public Utilities – Water and Wastewater
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- (954) 921-3046 for water and sewer emergencies. Billing, reconnection, and account questions use (954) 921-3938.
- Leak-adjustment policy
- Hollywood requires customers to exercise due diligence, stop leaks promptly, and report City-side leaks. Under the current water code, an account exceeding 200% of its prior 12-month average monthly usage may qualify once in a 12-month period for an adjustment of the monthly overage to the lowest tier for up to two months, if the customer provides supporting documentation showing the leak or other valid cause and its subsequent repair; approval is by the Financial Services and Public Utilities directors or designees. For sewer, a signed affidavit for a significant leak over 500 cubic feet/approximately 3,700 gallons can support an 80% credit on water consumption above the 12-month average multiplied by the sewer rate, limited to one credit per 12 months and two months. While a rate-adjustment request is pending, the code permits the City to require payment of the prior six-month average for the high-use period.
- Utility assistance program
- Hollywood offers payment arrangements of up to 12 months and a water-conservation program to reduce usage. The current utility pages do not publish a recurring senior, disabled-veteran, or internally administered low-income water-credit cap. Customers with high bills should request the quantified leak adjustment or call Utility Customer Service for account-specific payment assistance.
- State and federal aid connection
- The current Hollywood Public Utilities pages do not publish a direct LIHWAP application URL or named local charity workflow. The Department states it receives federal financial assistance and is subject to federal civil-rights protections, but customers seeking bill assistance should call (954) 921-3938, contact Broward County/211, and ask whether current state or federal water-assistance funds can be credited to the City account.
Directory comparison
Public-information visibility
| Measure | This provider | Florida | National index |
|---|---|---|---|
| Leak policy identified | Yes | 46% | 35% |
| Utility assistance identified | Yes | 37% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Hollywood Department of Public Utilities – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.