City of Hollywood Department of Public Utilities – Water and Wastewater
City of Hollywood
Population reference
Approximately 153,000 residents are within the City of Hollywood service area. The Department of Public Utilities also bills water, wastewater, stormwater, and related municipal utility services by account and property.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The City sends a monthly utility bill showing usage information and the amount due; direct-debit customers continue receiving the monthly bill even when the bank draft is scheduled.
- Rate structure
- Hollywood uses separate water and wastewater charges with rate tiers, fixed/service components, and annual Florida Public Service Commission price-index adjustments where applicable. The current City rates page states that new utility rates are reflected in November 2025 bills; the average single-family customer uses 600 cubic feet, approximately 4,500 gallons. The City also offers payment arrangements of up to 12 months and water-conservation programs.
- Residential cost reference
- The City's current FY2026 rate notice provides a direct benchmark: the average single-family residential customer using approximately 600 cubic feet/4,500 gallons pays $30.26 for water and $91.64 for combined water and wastewater each month, before any separately billed stormwater, sanitation, taxes, or account-specific charges.
- Wastewater and sewer calculation
- Hollywood bills water and sanitary sewer as a unit on the utility account, with sewer charges shown as a separate component and payable with the water charge. The current code provides an 80% sewer-charge credit on water consumption above the prior 12-month average when the customer files a signed affidavit for a significant leak exceeding 500 cubic feet (approximately 3,700 gallons); only one credit is allowed in a 12-month period and the maximum adjustment is two months. The water-rate adjustment also applies qualifying overage to the lowest tier.
- Meter reading
- The Hollywood portal lets registered customers view consumption history and daily consumption. The City bills monthly and its utility code/rate materials use metered consumption, but the current public pages do not identify an AMI vendor, universal transmission interval, or fixed monthly route date. The portal's daily-consumption display should not be interpreted as proof of an hourly AMI schedule without City confirmation.
- New-account deposit
- All new utility customers must pay a deposit, which appears on the first utility bill or is required before service under City ordinance. The amount is determined by the City's current Deposit Rate Sheet and is not one universal dollar figure in the public payment page. Deposits accrue simple interest at the City's average pooled-investment rate, applied at fiscal year-end to deposits held at least one year; the deposit is refunded only when the account closes, after final charges are applied, and may transfer between accounts of the same customer after the first account is closed and settled.
- Activation or transfer fee
- The current utility service application states that a $20 application fee is billed to the utility account and appears on the first bill. A deposit is also required for new service. The City requires owners/occupants to complete the application and satisfy the current deposit sheet; the public page does not state a separate universal name-transfer charge. Start/stop service and reconnection are handled through Utility Customer Service.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Florida
60%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Hollywood Department of Public Utilities – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.