Municipal Department
City of Hollywood Department of Public Utilities – Water and Wastewater
Serving City of Hollywood
Population served
Approximately 153,000 residents are within the City of Hollywood service area. The Department of Public Utilities also bills water, wastewater, stormwater, and related municipal utility services by account and property.
State system code
FIPS 12
Billing frequency
Monthly. The City sends a monthly utility bill showing usage information and the amount due; direct-debit customers continue receiving the monthly bill even when the bank draft is scheduled.
Provider briefing
How this utility’s billing works
City of Hollywood Department of Public Utilities – Water and Wastewater operates as a municipal department serving City of Hollywood. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Hollywood uses separate water and wastewater charges with rate tiers, fixed/service components, and annual Florida Public Service Commission price-index adjustments where applicable. The current City rates page states that new utility rates are reflected in November 2025 bills; the average single-family customer uses 600 cubic feet, approximately 4,500 gallons. The City also offers payment arrangements of up to 12 months and water-conservation programs.. Bills are generated monthly. the city sends a monthly utility bill showing usage information and the amount due; direct-debit customers continue receiving the monthly bill even when the bank draft is scheduled., and a typical residential cost reference is The City's current FY2026 rate notice provides a direct benchmark: the average single-family residential customer using approximately 600 cubic feet/4,500 gallons pays $30.26 for water and $91.64 for combined water and wastewater each month, before any separately billed stormwater, sanitation, taxes, or account-specific charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Hollywood bills water and sanitary sewer as a unit on the utility account, with sewer charges shown as a separate component and payable with the water charge. The current code provides an 80% sewer-charge credit on water consumption above the prior 12-month average when the customer files a signed affidavit for a significant leak exceeding 500 cubic feet (approximately 3,700 gallons); only one credit is allowed in a 12-month period and the maximum adjustment is two months. The water-rate adjustment also applies qualifying overage to the lowest tier.
Meter and infrastructure notes
The Hollywood portal lets registered customers view consumption history and daily consumption. The City bills monthly and its utility code/rate materials use metered consumption, but the current public pages do not identify an AMI vendor, universal transmission interval, or fixed monthly route date. The portal's daily-consumption display should not be interpreted as proof of an hourly AMI schedule without City confirmation.
Emergency water support
Report a leak or water emergency
(954) 921-3046 for water and sewer emergencies. Billing, reconnection, and account questions use (954) 921-3938.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Hollywood
City of Hollywood Department of Public Utilities – Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.