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Payment research · dataset 2026.08

Payment options for City of Hollywood Department of Public Utilities – Water and Wastewater

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Paymentus
Phone payment number
(954) 921-3938, then select Option 2. Hollywood identifies this IVR as available 24 hours a day and accepts card or eCheck payments up to $25,000 per session. Live utility customer service uses the same number Monday–Thursday 7:00 a.m.–6:00 p.m.; City Hall is closed Fridays.
Pay-by-text
The current Hollywood bill-payment page describes Paymentus online account registration, daily consumption history, direct debit, and an IVR, but does not publish a separate pay-by-text keyword, short code, or opt-in sequence. Customers should use the Paymentus portal or contact Utility Customer Service at (954) 921-3938 for current SMS-payment availability.
Mail-in payment address
City of Hollywood, Utility Bill Processing Center, P.O. Box 229187, Hollywood, FL 33022-9187. The City instructs customers to mail the full amount due with the payment stub, make checks or money orders payable to City of Hollywood, write the account number on the instrument, and never mail cash. Direct-debit enrollment forms go to City of Hollywood Utility Billing, P.O. Box 229045, Hollywood, FL 33022-9045.
In-person payment
Customers may pay at City Hall, 2600 Hollywood Boulevard, Cashiers Office Room 103, Hollywood, FL 33020, or at the north-side drive-through window. Cashier and drive-through hours are Monday–Thursday 7:00 a.m.–6:00 p.m.; City Hall is closed Fridays. An after-hours drop box is beside the drive-through window. Cash is accepted only inside at the main location; the City also accepts checks, money orders, eCheck, debit card, Mastercard, Visa, and American Express.
Digital payment methods
Paymentus and the IVR accept Mastercard, Visa, American Express, debit card, and eCheck. Customers can enroll in direct debit from a checking account, receive a monthly bill, review it for five working days before the scheduled draft, and cancel or question the draft before the payment date. The portal also provides bill images, consumption history, and daily consumption information.
Online convenience fees
The current City page states that IVR payment is free and does not publish a universal Paymentus online convenience fee. Card/eCheck payment is credited on the next business day online, while payments after midnight may post within 48 hours in the portal. Customers should review the live Paymentus checkout disclosure for any processor-specific online fee.

Directory comparison

Payment-information visibility

MeasureThis providerFloridaNational index
Usable payment URL identifiedYes74%73%
Fee or no-fee amount disclosedYes18%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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