Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Hollywood Department of Public Utilities – Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are delinquent on the 21st day after the date shown on the bill. If still unpaid, the service is disconnected on the cut-off date printed on that bill; the City does not replace the bill-specific cut-off date with one universal day count.
- Late-fee rules
- The current pay-bill page identifies the day-21 delinquency trigger and bill-specific cut-off date but does not state a universal numeric late-fee percentage in the browser-readable payment instructions. The City application and account terms refer to a late-payment penalty on past-due amounts. Customers should use the exact amount and penalty shown on the live bill; payment arrangements of up to 12 months are available through the City.
- Shut-off timeline
- The operational progression is bill date, day 21 delinquency, then disconnection on the cut-off date printed on the bill if the account remains unpaid. After payment, the customer must speak with a Customer Service Representative during Monday–Thursday 7:00 a.m.–6:00 p.m. to schedule restoration; an online or IVR payment by itself does not complete the reconnection appointment.
- Warning and notice protocol
- Hollywood prints the notice to discontinue service and the applicable cut-off date on the utility bill. The current public policy does not promise a separate automated-call, text, door-hanger, or fixed multi-letter sequence. Customers should treat the bill's cut-off date as controlling and contact (954) 921-3938 before that date to seek a payment arrangement or after payment to schedule reconnection.
- Reconnection costs
- The City's current comprehensive fee schedule lists a $35 disconnection-for-nonpayment fee per occurrence. After paying, the customer must call Utility Customer Service to arrange reconnection; the public payment page does not publish a separate after-hours restoration fee or guaranteed same-day schedule. A service disconnected for leaks or waste also requires the condition to be remedied and the applicable turn-on/disconnection charge paid.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Hollywood Department of Public Utilities – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.