Payment channels

Pay City of Lakeland Water Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as KUBRA EZ-PAY for guest/one-time payments; the City/Lakeland Electric My Account portal provides registered account access and bill management.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(863) 834-9535, available through the automated utility telephone system 24 hours a day, seven days a week; out-of-state customers may use (800) 929-4876.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Lakeland’s current public payment pages do not publish a text-to-pay keyword, short code, or SMS enrollment workflow. The utility does use text and email communications for targeted boil-water and outage notices through contact information associated with the Lakeland billing account; customers should update their phone number through Customer Service and confirm directly whether any newer SMS payment option has been enabled.

Mail-in address

Lakeland Electric / City of Lakeland utility bill payments, P.O. Box 32006, Lakeland, FL 33802-2006. Send a check or money order, include the payment stub or account number, and allow USPS transit time so the payment is received by the due date; no cash should be mailed.

Counters, drop boxes, and office hours

The principal City customer-service location is 501 East Lemon Street, Lakeland, FL 33801-5079, with Customer Service hours Monday–Friday 7:30 a.m.–6:00 p.m.; the Finance Customer Billing office is at 228 South Massachusetts Avenue, Lakeland, FL 33801, and handles water/wastewater billing support at (863) 834-8276. A drop box outside 501 East Lemon Street accepts checks and money orders; payments placed after 7:30 a.m. are processed the following business day, and a drive-up box has been temporarily relocated to the South Iowa Avenue parking-lot side during construction. Customers may also pay at Amscot, Fidelity Express, and Western Union locations, and use the bill barcode for cash payments at participating Walmart, CVS, Dollar General, Speedway, 7-Eleven, Family Dollar, Walgreens, Pilot Flying J, and TravelCenters of America locations. Vendor fees, hours, accepted instruments, and posting times vary; retail cash payments use the barcode and accept cash only.

Accepted digital instruments

What you can use online

KUBRA EZ-PAY accepts online and automated-phone credit/debit-card payments; the registered My Account service supports bank-account payment, electronic funds transfer/automatic bank draft, recurring payments, paperless billing, payment history, and account alerts. The City’s current materials do not promise Apple Pay or Google Pay and do not publish a complete card-brand list.

2026 transaction pricing

Convenience fees

KUBRA EZ-PAY charges $2.75 per one-time online card transaction. The automated phone payment fee is also $2.75 per transaction. Registered My Account bank-account payments and automatic bank draft are described as having no service fee; participating retail cash payments have a $1.50 payment fee, while Amscot, Fidelity Express, and Western Union may impose location-specific vendor fees.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lakeland Water Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →