Payment channels

Pay City of Ocala Utilities – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud for traditional billed utility accounts; MyUsage is used for prepaid accounts.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(844) 286-1785 for traditional billed accounts. Prepaid customers can use the automated system at (888) 443-4086. City Customer Service is (352) 629-2489.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Traditional customers can use the InvoiceCloud portal to set up AutoPay, pay by text, and receive statement-ready notifications. The City does not publish a separate keyword or SMS short code on its payment page; customers enroll after opening the InvoiceCloud account/payment workflow. Prepaid MyUsage customers use the MyUsage account and auto-recharge system instead.

Mail-in address

The City of Ocala's current public payment page emphasizes in-person, kiosk, drop-box, InvoiceCloud, phone, MoneyGram, Fidelity Express, Western Union, and Amscot options but does not clearly publish a dedicated utility payment lockbox address in the browser-readable content. General City correspondence is addressed to City of Ocala, 110 SE Watula Avenue, Ocala, FL 34471; customers should use the payment address printed on the bill and include the account stub rather than assume the general address is the lockbox.

Counters, drop boxes, and office hours

The City of Ocala Customer Service Office is at 201 SE 3rd Street, Ocala, FL. A payment kiosk is available outside 24/7 and another kiosk inside the lobby Monday–Friday 8:00 a.m.–5:00 p.m. Additional kiosks are at Marion County Public Library, 2720 E. Silver Springs Boulevard, and Mary Sue Rich Community Center, 1821 NW 21st Avenue, during each facility's normal hours. Kiosks accept cash, checks, and credit cards but do not provide change for cash. The City also has a drive-up Municipal Services Payment drop box on the Fort King Street side of City Hall and a drop box outside the Customer Service Office.

Accepted digital instruments

What you can use online

InvoiceCloud accepts MasterCard, Visa, American Express, and Discover credit cards, and electronic checks online. The automated phone system accepts card payments and e-check with its separately stated fees. Traditional accounts can use one-time payment, AutoPay, pay-by-text, paperless billing, and statement notifications. Prepaid accounts use MyUsage auto-recharge and can also pay through MoneyGram or Fidelity Express.

2026 transaction pricing

Convenience fees

Credit-card payments incur a 2.50% convenience fee, with a $5,000 per-transaction maximum. Online electronic checks are free; e-check payments through the automated phone system incur $0.50. The automated phone system adds another $0.50 to the card convenience charge. Kiosks accept e-check without a fee according to the current City payment page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Ocala Utilities – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →