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Payment research · dataset 2026.08

Payment options for City of Palm Bay Utilities – Water and Wastewater

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
InvoiceCloud; the City’s 2026 payment notice also brands the utility payment service as Palm Pay Utilities.
Phone payment number
(321) 733-3069 is the automated account-information and payment line. The City also publishes (321) 952-3420 as the 24/7 automated InvoiceCloud/customer-care payment number; press 1 for payment and contact Utilities Customer Care at (321) 952-3420 for account assistance.
Pay-by-text
Register at the City’s InvoiceCloud customer portal after the account is established. The portal supports pay-by-text notifications and payment by text, payment reminders, paperless billing, scheduled payments, and autopay. The public Palm Bay pages do not publish a separate keyword or short code; customers should opt in from the official portal and use only the enrolled number.
Mail-in payment address
The public Palm Bay billing page emphasizes portal, telephone, and customer-care payment methods but does not expose a dedicated remittance P.O. Box in the current HTML. For a check or money order, customers should use the remittance address printed on the current utility bill or contact Utilities Customer Care at 321-952-3420 before mailing; do not infer that the City Hall street address is a mail-processing address.
In-person payment
Utilities Customer Care is located at the City Hall Annex, 120 Malabar Road SE, Palm Bay, FL 32907. Current published customer-care hours are Monday through Wednesday 8:00 a.m.–5:00 p.m., Thursday 9:30 a.m.–5:00 p.m., and Friday 8:00 a.m.–5:00 p.m. The City’s payment page directs customers to the portal or automated phone line for 24/7 payment; it does not publish a universal counter-payment fee schedule, so customers should confirm whether cash, check, money order, or card is accepted at the counter before visiting.
Digital payment methods
InvoiceCloud supports credit/debit cards, ACH/e-check, autopay, scheduled payments, paperless billing, and pay-by-text. The City’s 2026 payment notice specifically references credit and debit cards and electronic check; the current Palm Bay portal should be checked for any additional wallet support.
Online convenience fees
Beginning June 22, 2026, Palm Pay Utilities applies a 3.5% fee with a $2.95 minimum to credit/debit card payments and a flat $1.95 fee to electronic-check/ACH payments. The fee is a processor charge rather than City revenue, and customers should review the checkout screen for the current total.

Directory comparison

Payment-information visibility

MeasureThis providerFloridaNational index
Usable payment URL identifiedYes74%73%
Fee or no-fee amount disclosedYes18%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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