Payment channels

Pay City of Palm Coast Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed Palm Coast utility pages publish Customer Service at 386-986-2360 but do not identify a dedicated automated payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed current Palm Coast utility pages do not publish a text-to-pay keyword or enrollment process.

Mail-in address

City of Palm Coast Utilities, 160 Lake Avenue, Palm Coast, FL 32164. The reviewed public pages permit mail payment by check but do not expose a separate remittance lockbox address.

Counters, drop boxes, and office hours

Customer Service/City Hall, 160 Lake Avenue, Palm Coast, Florida 32164, Monday-Friday 8:00 a.m.-5:00 p.m. The City states that cash and personal/company checks, money orders, and bank bill-pay payments avoid processing fees; the reviewed pages do not publish a complete drop-box or counter-instrument schedule.

Accepted digital instruments

What you can use online

Paymentus supports credit/debit card, digital wallet, and ACH/eCheck utility payments. AutoPay may use a credit card or checking account; bank-account AutoPay is free. The City also accepts bank bill-pay initiated through the customer's bank.

2026 transaction pricing

Convenience fees

Utility online credit/debit/digital-wallet payments carry $1.95 per transaction; ACH/eCheck carries $0.43. In-person credit/debit is 3.5% with a $2.50 minimum. Cash, checks, money orders, bank bill pay, and checking-account AutoPay have no service fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Palm Coast Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →