Relief research · dataset 2026.08
Leak adjustment and assistance information for City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- 386-986-2360, the City Utility Department’s main line for service problems, PEP sewer alarms, high bills, and water/wastewater assistance. The public customer pages do not publish a separate 24/7 emergency number; PEP alarm customers are instructed to reduce water use and contact Customer Service rather than a plumber.
- Leak-adjustment policy
- Palm Coast offers one partial leak credit in a rolling 24-month period, affecting no more than two billing months. The first affected bill must be at least four times the customer’s prior 12-month average, and the request must be submitted within 90 days of that bill date. A plumber receipt, parts receipt, repair quote, or other specific repair documentation is required; photos may supplement the record. New landscaping, guest visits, pool repairs, sprinkler malfunctions, and leaving a hose on are excluded. If approved, abnormal water consumption is reduced to the lowest tier, but the gallons billed are not erased; sewer is not adjusted when the water entered the sewer. If documented evidence shows the leak did not enter the sewer, the City may credit sewer back to the average. A sprinkler leak on the main house meter receives only a sewer credit. The customer must continue paying the bill while the request is reviewed, and payment is still required to prevent shutoff and added fees.
- Utility assistance program
- Palm Coast Cares connects customers to short- and long-term resources and offers utility payment plans of up to six months. The City also provides a pool-fill sewer credit for a new pool or pool repair: request within 60 days, provide a pool-company letter or repair receipt, and the credit is based on average sewer use over the prior eight months. Pool credits are unavailable if one was granted in the prior 24 months, do not apply to commercial pools or irrigation-meter fills, and credits of $10 or less are not issued. No recurring senior or disabled-veteran rate discount is published.
- State and federal aid connection
- The City’s Palm Coast Cares page supplies local/community resource connections and payment-plan intake but does not publish a direct LIHWAP application URL or federal benefit cap. Customers should contact Palm Coast Customer Service, Flagler County Social Services, 2-1-1, and community-action/nonprofit resources while requesting a City payment arrangement before disconnection.
Directory comparison
Public-information visibility
| Measure | This provider | Florida | National index |
|---|---|---|---|
| Leak policy identified | Yes | 46% | 35% |
| Utility assistance identified | Yes | 37% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Palm Coast Utility Department – Water, Wastewater, Reclaimed Water and Solid Waste Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.